Job Description
Job Description
Position : Hotel Desk Clerk
Salary : $11 per hour
Schedule : Two shifts available :
Afternoon Shift : 3 : 00 pm to 11 : 00 pm
Night Shift : 11 : 00 pm to 7 : 00 am
Job Description :
We are looking for a reliable and friendly Hotel Desk Clerk to join our team. As a Desk Clerk, you will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process.
Responsibilities :
Guest Services : Greet guests upon arrival, check them in and out of the hotel, and handle reservations.
Customer Assistance : Address guest inquiries, requests, and complaints promptly and professionally.
Payment Processing : Process payments, handle cash, and maintain accurate records of transactions.
Room Assignments : Assign rooms to guests and provide information about hotel facilities and services.
Safety and Security : Monitor security cameras, report any suspicious activities, and assist in emergency situations.
Administrative Tasks : Perform clerical duties such as answering phones, responding to emails, and managing reservations.
Qualifications :
Previous experience in a customer service or hospitality role is preferred but not required.
Excellent communication and interpersonal skills.
Strong attention to detail and organizational abilities.
Ability to multitask and work efficiently in a fast-paced environment.
Basic computer skills and knowledge of hotel reservation systems is a plus.
Flexibility to work afternoon and night shifts as needed.
If you are passionate about providing exceptional customer service and enjoy working in a hospitality environment, we encourage you to apply for the Hotel Desk Clerk position. Join our team and be a part of creating memorable experiences for our guests!
Hotel • Lenoir City, TN, US