Systems Admin Automation Specialist

Job Description

Job Description

Description

The  Systems Administration - Automation Specialist is responsible for the identification, creation and maintenance of client-side automation / scripting capabilities.  This critical role will focus on how to automate common / repeatable tasks for internal and external clients.

Key Responsibilities

• Assist with identifying automation tools to continually build internal capabilities.
• Administer client automation tools and processes, focusing on reliable and safe automation capabilities.
• Identify and create scripts (C, python, etc.) to automate client-side processes (PW resets, account provisioning, etc.)
• Develop and implement project plans, risk assessments and contingency plans
• Design and implement monitoring, configuration management and reporting functions that strive for a hands-off environment
• Assemble and distribute key operational reports for internal and external uses.
• Work with HelpHub managers to assist in defining and documenting best practices and support procedures
• Carry out special tasks at Management’s direction.
• Interact with customers and staff at both technical and supervisory levels as required.

Skills, Knowledge and Expertise