Representative Customer Service - Skilled

Location : REMOTE

Salary : $18.00 USD Hourly - $20.00 USD Hourly

Description : Our client is currently seeking a Representative Customer Service - Skilled

Job Title : Representative, Customer Service

Duration : 12+ Months Location : Remote

Schedule : Full-time, 9 : 00 AM - 6 : 00 PM CST

Job Summary

We are seeking a detail-oriented and proactive Customer Service Representative to support our sales Department and healthcare professionals. This remote role involves managing inquiries, processing purchase orders, maintaining ERP records, and ensuring compliance with billing and inventory procedures.

Responsibilities

Provide phone support for inquiries from sales and healthcare professionals

Respond promptly and courteously to build positive business relationships

Address questions via phone, email, and fax; research responses with Sales team

Record customer interactions, including inquiries, complaints, and resolutions

Determine service charges and coordinate with Corporate Accounts Receivable

Prepare reports by collecting and analyzing customer data

Maintain customer pricing and enter contracts in ERP system

Implement procedures for accurate inventory billing and replenishment

Manage inventory shelf life and expiry records

Accurately process and manage approximately 750 purchase orders monthly (after initial 30 days)

Collaborate with internal teams via Microsoft Teams and Outlook

Ensure compliance with established processes and meet month-end deadlines

Flexibility to work overtime, including blackout dates and weekends

Minimum Qualifications

Prior experience in medical billing and purchase agreements (non-call center environment)

Strong proficiency in Microsoft Outlook and remote collaboration tools

Proven ability to work independently in a remote setting

Exceptional attention to detail and ability to learn quickly

Receptive to coaching and feedback

Strong organizational and time management skills

Preferred Qualifications

Experience with ERP systems and inventory management

Familiarity with healthcare industry practices and terminology

Ability to handle high-volume purchase order processing

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Contact : ssharma08@judge.com

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