Lieutenant- Armed Protective Security Officers - (Incumbents Only)

Lieutenant- Armed Protective Security Officers - (Incumbents Only)

Position Summary :

The Lieutenant is a mid-level leadership role responsible for supervising day-to-day operations, ensuring compliance with client requirements, and supporting Captains and Majors in managing Protective Security Officers (PSOs). The Lieutenant provides direct oversight of assigned shifts, enforces security standards, and serves as a key liaison between frontline staff and upper management.

Essential Duties and Responsibilities :

• Supervise and direct the activities of Security Officers during assigned shifts to ensure contract compliance and adherence to BTI Security policies.
• Conduct routine inspections of posts, officer performance, and uniform compliance.
• Prepare and submit daily activity reports, incident reports, and shift summaries to Captains and Majors.
• Assist with scheduling, post assignments, and coverage of call-outs to maintain full operational staffing.
• Respond to incidents, emergencies, or client concerns, ensuring timely escalation to senior leadership when necessary.
• Train, coach, and mentor newly assigned officers; provide corrective action guidance when needed.
• Maintain knowledge of site-specific post orders, clearance requirements, and client expectations.
• Act as on-site point of contact for clients during assigned shifts, ensuring professional communication and issue resolution.
• Support Captains and Majors in developing and implementing operational improvements and morale-building initiatives.
• Perform administrative duties such as reviewing timekeeping records, tracking equipment, and ensuring proper documentation.

Minimum Requirements :

Physical Demands :

BTI Security is committed to a policy of equal employment opportunity and does not unlawfully discriminate against employees or applicants for employment. This policy applies to all aspects of the employment relationship, including hiring, placement, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, social and recreational programs, and all other terms, conditions, and privileges of employment.