IT Support Technician

Job Description

This is a confidential search for an IT Support Technician to deliver exceptional IT support across all office operations. This role requires a proactive professional who can troubleshoot issues, manage IT systems, and ensure seamless technology experiences for end-users. The ideal candidate has strong problem-solving skills, excellent communication, and a passion for staying current with technology trends. This is a confidential search with a defense manufacture. Hybrid work is available.

Key Responsibilities

• Manage and operate the IT Help Desk, ensuring timely resolution of tickets and user support.
• Configure and deploy new hardware / software; provide basic end-user training.
• Support and maintain Active Directory, Microsoft 365, and Windows environments.
• Provide remote and onsite troubleshooting for hardware, software, and networking issues.
• Maintain clear IT documentation for processes, systems, and activities.
• Ensure proper management of printers, copiers, and scanners.
• Collaborate with vendors and internal stakeholders to optimize systems.
• Participate in training and professional development to strengthen technical expertise.
• Provide after-hours support for urgent issues or project implementations when needed.
• Work directly with the advanced IT security team, and assist when required.

Qualifications