Technical Support Analyst
Munson HealthcareGrayling, MI, US10 days ago
Job type
- Full-time
Job descriptionBackground in information systems beneficial. Has experience in a complex multi-platform IT environment beneficial. Intermediate knowledge of Microsoft Office applications and Internet Explorer required. Ability to use email, voicemail and IM and related technologies required. Intermediate knowledge of the operation and configuration of Microsoft Windows operating systems required. Familiarity with the command line interface required. Intermediate troubleshooting skills for computer hardware, operating systems, application and desktop issues required. Intermediate troubleshooting skills for laser and ink jet printers, label printers, scanners and fax machines required. Basic knowledge of downtime operations required. Troubleshooting basic network connectively issues required. A+ Certification beneficial. MCDST Certification is beneficial. General understanding of a networked environment is beneficial. Experience with Active Directory beneficial. Basic knowledge of Apple hardware and Operating systems beneficial. Ability to work independently required. Ability to follow detailed instructions required. Exhibit strong written and verbal communication skills required. Possess excellent customer service skills required. Ability to completely and accurately document customer issues in the current call logging system required. Experience with one-on-one user education is required. Ability to develop an orderly plan for execution of a project is beneficial. Pursues life-long education especially in career path beneficial. Provides operational support of technology. Provides concise, timely and detailed documentation of activities related to hardware / software service requests, installations and removals. Responsible for maintenance of technical documentation of operational processes and procedures. Responsible for maintenance of departmental documentation including hardware and software inventories. Monitors and processes tickets. Monitors, troubleshoots and resolves hardware, operating system, application and desktop problems following documented procedures. Escalates more complex issues to appropriate IS resources. Responsible for preparation, installation and removal of hardware and software. Responsible for connection of hardware to the network. Required to work with vendors or other IS staff in resolving application, operating system, desktop, network and hardware issues. Performs pre-defined functions during downtime procedures including departmental rounding and relaying pertinent information to the command center. Performs spreadsheet, database and word processing functions. Maintains proper security at all times. Manages multiple tasks simultaneously without significant supervision. Provides ideas for improving customer service. Performs analysis to solve business or technological issues with occasional guidance. Provides one-on-one education to users. Works independently. Makes suggestions for problem resolutions and performance and process improvements. Performs analysis to solve business or technology problems with occasional guidance. Seeks guidance as needed; knows where and when to ask for assistance. Volunteers for tasks / assignments that challenge current development / skill level. Demonstrates knowledge of healthcare operations along with the business and clinical areas associated with healthcare (e.g., Inpatient, Outpatient, Ambulatory, general departments such as Radiology, Cardiology, etc.). Focuses on one area of business (e.g., Working in telecommunication, may have knowledge of Plant Engineering / Facilities; working in applications, may have a general knowledge of the area supporting). Demonstrates general knowledge of IS division (e.g., Clinical Applications, Ambulatory Applications, Technical, Server / Desktop, Helpdesk, etc.). Demonstrates in-depth knowledge of the specific department within IS currently working in. Demonstrates working knowledge of his / her business area of responsibility. Demonstrates interest in seeking awareness of larger picture of health care operations. Coaches other members in basic procedures, processes, and technologies, as needed or appropriate. Recognizes strengths and weaknesses and pursues relevant opportunities to improve. Builds consensus with the team and department on key decisions. Assists others with planning work. Leads small projects using defined methodology. Supports change and encourages peers to embrace change. Demonstrates appropriate decision-making in prioritization of activities / assignments / work. Develops, demonstrates and understands the value of diversity. Assumes personal accountability for work assignments and delivers on commitments to the team. Demonstrates the ability to positively influence others. Continually develops skills in persuasion, influencing others, and making presentations. Shows appropriate comfort level in front of small groups of people. Develops verbal and written communication skills to be concise, articulate, tactful, and tailored to the audience. Applies good judgment to choosing the appropriate form of communication. Demonstrates growing skill in making presentations. Demonstrates the ability to independently identify issues, options, and pros and cons, with appropriate documentation (e.g., test plans, user input, etc.) to support options. Supports and encourages core values in others. Presents a professional work ethic. Assumes reliability, loyalty, a cooperative demeanor, honesty. Adapts well to changing circumstances, welcomes change. Invites others to seek the individual’s help by means of an approachable style. Approaches disagreement positively. Provides ideas for improving and exceeding customer service. Anticipates the customers’ needs and provides a positive experience even if the need to go outside the norm is appropriate. Recognizes opportunities for modification of service level expectations
Description
Full-time on-site in Grayling
Job Summary
A Technical Support Analyst works under the general supervision of the IS Manager. This position is responsible for IT equipment implementation and support functions. Assists senior staff and project leaders in the configuration, maintenance and installation of IT equipment. This level is staffed by experienced staff with sufficient educational background and / or experience to qualify them to perform most tasks independently.
Education and Experience
Education
- Associates or Bachelor’s degree or equivalent experience Bachelor's Degree (or the equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems; or Bachelor's degree (or the equivalent) in related field (e.g. statistics, mathematics, physics) with one year related experience beneficial.
Experience
Key Competencies and Skills
Technical Knowledge
Miscellaneous
Functional Knowledge
Contributions and Achievements
Business Knowledge
Coaching and Mentoring
Leadership
Teamwork
Communication Skills
Problem Solving Skills
Social Behaviors
Customer Service
Reports to
Under the general supervision of a Manager but may receive advice and assistance from Director of Information Systems and Lead Technical Support Analyst(s). Must maintain a working relationship with all Information Systems staff.
Must maintain a professional working relationship with staff from user departments, other regional healthcare facilities and hardware vendors.
Under the supervision of the Lead Technical Support Analyst(s) whenever the Manager is unavailable.
This position has no managerial or supervisory responsibility.
Organizational Expectations
Models Munson Healthcare’s Purpose – We Improve Lives
Embraces and supports the Munson Healthcare Alignment Framework including our Purpose, Mission, Vision, Values, True North Goals, Strategic Vision and Goals, and Operating System.
Promotes personal and patient safety.
Uses effective customer service / interpersonal skills at all times.
Performs other duties and responsibilities as assigned.
Create a job alert for this search
Technical Support Analyst • Grayling, MI, US
Related jobs
Gentiva is seeking a Physical Therapist for a job in West Branch, Michigan.Job Description & Requirements.At Heartland Home Health, a Gentiva company, we believe every day is an opportunity to deli...Show moreLast updated: 3 days ago
Arrow Healthcare Staffing is seeking a travel Nuclear Medicine Technologist for a travel job in West Branch, Michigan.Job Description & Requirements.
Arrow Healthcare Staffing Job ID #17314688.Pay p...Show moreLast updated: 12 days ago
AlliedTravelCareers is working with Voyage Healthcare to find a qualified Nuclear Medicine Tech in West Branch, Michigan, 48661!.
ALLIED-NMT-Nuclear Medicine Technologist West Branch, Michigan.Top R...Show moreLast updated: 5 days ago AlliedTravelCareers is working with Prime Time Healthcare to find a qualified Nuclear Medicine Tech in West Branch, Michigan, 48661!.
Now Hiring : Allied Healthcare Nuclear Medicine - West Branch, MI...Show moreLast updated: 29 days ago 
Are you a skilled maintenance technician with strong customer service skills and a can-do attitude? We want you to join our team!.
Why just work, when you can help shape a legacy?.At Ciena Healthcar...Show moreLast updated: 1 day ago Are you a social worker dedicated to improving the lives of seniors? As a social worker at Regency at Shelby Township you will provide medically-related social services that help guests to attain a...Show moreLast updated: 4 days ago 
As a family company, we serve people and communities.When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development.Con...Show moreLast updated: 30+ days ago
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 6 days ago
PRIDE Health is seeking a travel Nuclear Medicine Technologist for a travel job in West Branch, Michigan.Job Description & Requirements.
PRIDE Health is the minority-owned healthcare recruitment...Show moreLast updated: 30+ days ago
AlliedTravelCareers is working with Titan Medical Group to find a qualified Nuclear Medicine Tech in West Branch, Michigan, 48661!.
Travel - Nuclear Medicine Tech.West Branch, MI, United States.ARRT...Show moreLast updated: 6 days ago
Tire Technician – Part-Time – Gaylord.The Tire Technician is the backbone of our success and is the first step in your journey with Discount Tire.
Our Tire Technicians repair, install, and maintain ...Show moreLast updated: 30+ days ago
Host Healthcare is seeking a travel Nuclear Medicine Technologist for a travel job in West Branch, Michigan.Job Description & Requirements.
Host Healthcare Job ID #a1fVJ000007PgT3YAK.Pay package is ...Show moreLast updated: 11 days ago
At Residential Home Health and Hospice (‘Residential’), we’re looking to add to our extraordinary care team.Grounded by our belief that outstanding care is best delivered in a team-based environmen...Show moreLast updated: 3 days ago We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 6 days ago AlliedTravelCareers is working with CrossMed Healthcare Staffing to find a qualified Nuclear Medicine Tech in West Branch, Michigan, 48661!.
At CrossMed Healthcare Staffing, we aim to create lasting...Show moreLast updated: 11 days ago AlliedTravelCareers is working with Infojini Healthcare to find a qualified Nuclear Medicine Tech in West Branch, Michigan, 48661!.
Nuclear Medicine Technologist travel Radiology / Imaging needed in W...Show moreLast updated: 11 days ago 
Healthcare Support is seeking a travel Nuclear Medicine Technologist for a travel job in West Branch, Michigan.Job Description & Requirements.
Healthcare Support Job ID #477272.Pay package is based ...Show moreLast updated: 3 days ago AlliedTravelCareers is working with GetMed Staffing to find a qualified Nuclear Medicine Tech in West Branch, Michigan, 48661!.
GetMed Staffing is searching for a strong Nuclear Medicine Tech to ass...Show moreLast updated: 19 days ago
- Promoted
Physical Therapist - $73K-115K per year
GentivaWest Branch, MI, USFull-time +1
- Promoted
Travel Nuclear Medicine Technologist - $2,766 per week
Arrow Healthcare StaffingWest Branch, MI, United StatesFull-time
- Promoted
Travel Nuclear Medicine Tech - $2,771 to $2,916 per week in West Branch, MI
AlliedTravelCareersWest Branch, MI, USFull-time
- Promoted
Travel Nuclear Medicine Tech - $2,346 to $2,622 per week in West Branch, MI
AlliedTravelCareersWest Branch, MI, USFull-time
- Promoted
Maintenance Assistant
Regency at Shelby TownshipAlba, MI, USFull-time
- Promoted
Social Worker
Regency at Shelby TownshipAlba, MI, USFull-time
- Promoted
Pharmacy Technician
MeijerMancelona, MI, United StatesPart-time
- Promoted
Remote Online Survey Taker – Earn Up to $25 Per Survey
Earn HausAlba, MI, USRemote
Full-time +1
- Promoted
Travel Nuclear Medicine Technologist
PRIDE HealthWest Branch, MI, USFull-time
- Promoted
Travel Nuclear Medicine Tech - $2,556 to $2,756 per week in West Branch, MI
AlliedTravelCareersWest Branch, MI, USFull-time
- Promoted
Tire Service Technician - Gaylord
Discount TireLewiston, MI, United StatesPart-time
- Promoted
Travel Nuclear Medicine Technologist - $2,907 per week
Host HealthcareWest Branch, MI, United StatesFull-time
- Promoted
Home Health Physical Therapist $10,000 Bonus
Residential Home Health and HospiceEast Jordan, MI, USFull-time
- Promoted
Work From Home Survey Taker – Get Paid Up to $25 Per Survey
Earn HausAlba, MI, USRemote
Full-time +1
- Promoted
Travel Nuclear Medicine Tech - $2,554 per week in West Branch, MI
AlliedTravelCareersWest Branch, MI, USFull-time
- Promoted
Travel Nuclear Medicine Tech - $2,905 per week in West Branch, MI
AlliedTravelCareersWest Branch, MI, USFull-time +1
- Promoted
Travel Nuclear Medicine Technologist - $2,958 per week
Healthcare SupportWest Branch, MI, USFull-time +1
- Promoted
Travel Nuclear Medicine Tech - $2,806 per week in West Branch, MI
AlliedTravelCareersWest Branch, MI, USFull-time