Senior Manager, Insurance Product Strategy

Senior Manager, Insurance Product Strategy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Growing consumer lending is a top priority for American Express, especially as the company mobilizes to capitalize on key growth opportunities. As a result, the Product Management and Lending (PML) organization has been created to evolve our portfolio and transform the way we meet customers' borrowing needs in an evolving landscape. Within PML, the U.S. Insurance Team owns a portfolio of No Additional Charge (NAC) and fee-based insurance products and services for customers across the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue. The team has an ambitious growth plan to double revenue in three years. The Senior Manager, Insurance Product Strategy supports this objective by ensuring the ongoing health of the portfolio and innovating new strategies for Premium Car Rental Protection and / or Trip Cancel Guard Products. This includes core aspects of portfolio management (e.g., P&L management, engagement strategies, NPS and complaint tracking), product strategy (e.g., value proposition definition, product refresh), and external partnership management. This is a great opportunity to not only get hands-on experience maintaining innovative products, but also to hone knowledge and expertise in managing products and strategic partner relationships. This position includes leadership of one Direct Report.

Key Responsibilities

• Deliver product strategy and optimize performance by understanding key P&L drivers (i.e.; customer research, usability studies, market analysis)
• Understand and own the Premium Car Rental Protection P&L and revenue growth targets
• Drive vision and development of products, features, and capabilities based on an intimate knowledge of the customer mindset
• Collaborate with internal and external partners to improve customer experience, deliver on business goals and enhance claims and servicing
• For external partners, responsible for ensuring all strategic and operational deliverables are met
• Project management of all critical workstreams to drive project plans forward toward targeted timeframes by ensuring oversight of critical timelines & progress of all activities
• Lead identification of operational issues and end to end remediation by developing and maintaining external listening posts to ensure voice of the customer and competitor
• Lead, coach and develop an Analyst

Minimum Qualifications

Qualifications

Salary Range : $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.