Quality & Continuous Improvement (CI) Manager

Job Description

POSITION SUMMARY

The Quality & Continuous Improvement Manager provides strategic and tactical leadership for all quality assurance and continuous improvement initiatives within the organization. This role ensures compliance with customer requirements, regulatory standards, and internal policies while driving efficiency, cost reduction, and culture change through Lean, Six Sigma, and problem-solving methodologies. The Manager is a key business partner to Operations, Engineering, and Supply Chain, ensuring that quality and productivity goals are achieved to support company growth and profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Quality Management

• Develop, implement, and maintain the company’s Quality Management System to meet ISO, customer, and regulatory requirements.
• Oversee all quality audits (internal, external, customer, regulatory), corrective actions, and management reviews.
• Establish and track critical quality metrics such as scrap / rework, customer returns, ppm, first-pass yield, and warranty claims.
• Lead root cause analysis and corrective / preventive action using structured problem-solving tools.
• Manage supplier quality, including qualification, scorecards, audits, and incoming inspection programs.
• Provide technical guidance for inspection methods, testing protocols, gaging / measurement systems, and statistical process control (SPC).

Continuous Improvement (CI)

Leadership & Collaboration

SUPERVISORY RESPONSIBILITIES – Yes

QUALIFICATIONS and / or SKILLS

Competencies

Key Performance Indicators (KPIs)

EDUCATION and / or EXPERIENCE

Preferred : CQE / CQM with 3+ years of leadership experience managing to a quality standard such as : ISO9001, AS9100, IATF16949, or ISO13485

LANGUAGE SKILLS

Ability to read and comprehend instruction, blueprints, correspondence and memos. Able to communicate effectively (orally and in writing) in order to effectively present information one-on-one and in small group situations.

MATHEMATICAL SKILLS

Requires advanced mathematical skills which require analytical, statistical and math related to blueprint reading and / or geometrical tolerancing calculations.

REASONING ABILITY

Requires the use of disciplined problem-solving methods

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The associate is regularly required to talk on the phone, face to face, and use the computer or other activities normal to an office environment. Frequent interaction with others. Completion of duties must be done within an allotted time which may create a sense of time pressure to meet deadlines. Regularly required to stoop, kneel, bend, crouch and lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those associates encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The associate is required to wear appropriate protective equipment such as safety glasses and / or safety shoes when in manufacturing areas.