Client Support BPO Associate

A company is looking for a Client Support BPO Associate.

Key Responsibilities

Identify and analyze trends to drive continuous improvement among external agents and provide coaching

Lead initiatives to enhance BPO efficiency and maintain Standard Operating Procedures (SOPs)

Facilitate communication and support within the BPO environment and participate in vendor reviews

Required Qualifications

5+ years of experience in handling complex client-facing issues through various communication channels

Ability to identify trends and understand broader business perspectives

Proven capability to operate autonomously and manage competing priorities

Experience in building strong relationships with cross-functional partners

Familiarity with project management tools such as Asana