Technical Support Advisor

Overview

Job Description

Responsibilities

• Provide Third Part Support Via Phone / Email / Text to Technicians in the Home
• Be available to receive phone calls all day.
• Assist in the repair of HA & CE product.
• Maintain training to improve product knowledge.
• Utilize tools to diagnose problems such as phone app to visually see what technician is looking at.
• Make decisions based on the best interests of customer & Hisense.
• Investigate field failure data & update R&D / Factory.
• Other duties as assigned.

Qualifications

Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of , , , , , , , or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, orientations, and abilities to apply for employment with our company.

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