General Manager

General Summary

The General Manager is responsible for facility operations at small and less complex locations. The General Manager works with managers (i.e., Operations, Quality and Inventory Control) and supervisors to implement monitoring and enhance all aspects of support to include operational performance, safety, security, productivity, cost control, customer service, and continuous improvement. The General Manager is the primary point of contact between the customer and the Company. This position has management authority, responsibility, and oversight of all contractual tasks. Responsible to identify, review and then follow internal policy to make contract revisions. This position requires the exercise of independent judgment, decision-making, and discretion. This position is responsible for product safety, quality, legality, and integrity compliance.

Primary Responsibilities

• Manages at least 2 full-time exempt direct reports. Management responsibilities include, but are not limited to hiring, coaching, skills development, recognition and rewards, labor planning and forecasting, staff productivity and performance management to include disciplinary actions up to and including termination.
• Preparing, maintaining, and communicating all operational goals and company Standard Operations Procedures.
• On-going management of facility fiscal performance (Profit and Loss), forecasting and yearly budget preparation.
• Monitoring space utilization / layout and maximizing usage / making recommendations.
• Managing, coaching, mentoring, developing staff to achieve prescribed objectives.
• Overseeing the recruitment and new hire process and ensuring / reinforcing the Company culture is being fostered in the facility.
• Monitoring and ensuring departmental / facility performance metrics are met in a timely and cost-effective manner.
• Ensuring the accurate and timely preparation of all necessary reports and records regarding facility operations.
• Developing, implementing, and directing; equipment preventative maintenance programs, safety programs, and facility building / grounds maintenance programs.
• Responsible to identify, review and then follow internal policy to make contract revisions.
• Monitoring facility purchasing process to include auditing, guideline compliance, and approval; creating programs to maximize cost saving for the Company and customers.
• Ensures facility is maintained to industry regulatory specifications, if required.
• Performs other duties as required.

Education / Experience

Physical / Cognitive Requirements

With or without accommodation :

Working Conditions

General office environment that is favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is performed within an office environment with standard office equipment available.

ADA

The Company is committed to making reasonable accommodations for qualified individuals with disabilities in accordance with the ADA and any other applicable federal, state, or local laws. If you require an accommodation to perform the job, now or in the future, please contact your Human Resources Representative. Upon request, Human Resources will engage in an interactive process with you to determine whether a reasonable accommodation is available.

Disclaimer

The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between The Company and employee and is subject to change by The Company as the needs of The Company and requirements of the job change.