IT Support Engineer I (San Diego)

IT Support Engineer

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We're looking for people who strive to Work Hard. Have Fun. Make History.

Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonian's to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.

Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.

Key job responsibilities :

• Provide comprehensive technical support to Amazon Corporate employees
• Daily travel between several buildings in San Diego required.
• Occasional travel to other US cities as required.
• After hours work for change requests required
• Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.
• Troubleshoot / support LAN and on-site servers via tickets, alerts and change management
• Create and maintain documentation
• Ticket queue management
• Handle to completion requests and technical project work
• Assist with activities to triage and escalate any system or network outage to reduce downtime.
• Provide on call-support for Sev1 and Sev2 incidents
• Handle escalations from Level 1 support
• Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.

Basic qualifications :

Preferred qualifications :

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $40,900 / year in our lowest geographic market up to $103,000 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.