Senior Customer Support Engineer

VirtualVocationsConcord, California, United States

30+ days ago

Job type

Full-time

Job description

A company is looking for a Senior Customer Love Engineer in the EMEA region.

Key Responsibilities

Learn the product and assist customers with inquiries via chat, email, and Zoom

Guide new customers through onboarding and ensure timely follow-up to enhance their experience

Collaborate with the product team to resolve technical issues and improve customer support processes

Required Qualifications

3+ years of experience in software (SaaS) customer support

Familiarity with CSS / HTML / JavaScript and REST APIs

Experience with support ticketing software and logs (AWS, Google Cloud, etc.)

Knowledge of JIRA and customer onboarding processes

Must be based within the EMEA region

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Customer Support Engineer • Concord, California, United States

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