Maitre D

JOB SUMMARY

Little Mountain is looking for an exceptional Maitre d’ to create a welcoming, polished, and personalized guest experience from arrival to departure. As the face of the restaurant, the Maitre d’ will oversee guest relations, reservations, and team coordination, ensuring that every interaction embodies our commitment to hospitality and excellence.

WHAT YOU WILL DO

• Manage the reservation system, optimizing table assignments and flow to balance guest satisfaction and operational efficiency.
• Greet each guest warmly, maintaining a poised and professional demeanor to set the tone for their dining experience.
• Build relationships with regular guests and VIPs, noting preferences to ensure personalized service.
• Lead pre-shift meetings with the host and service teams to review the evening’s reservations, guest notes, and service goals.
• Handle special requests, including dietary restrictions, seating preferences, and private celebrations, ensuring seamless execution.
• Act as a liaison between Dining Room and BOH teams, communicating effectively to resolve any issues during service.
• Oversee the host team, providing guidance and training to uphold the restaurant’s standards of service and hospitality.
• Address and resolve guest concerns or complaints with professionalism and empathy, escalating to management when necessary.
• Monitor the dining room throughout service, ensuring tables are properly reset, guests are satisfied, and team members are supported.
• Assist in coordinating private events and special services, ensuring a seamless guest experience.
• Support additional Dining Room projects as needed.