Bilingual Spanish Healthcare Customer Service
VirtualVocationsOxnard, California, United States- Full-time
A company is looking for a Project Based Bilingual Spanish / NonBilingual Healthcare Customer Service Representative.
Key Responsibilities
Actively listen to customers to understand their concerns and build rapport
Provide essential information regarding access to care issues and benefits
Guide callers through troubleshooting and navigating self-service options
Required Qualifications, Training, and Education
18 years of age and a high school diploma or equivalent
Minimum of 6 months of experience in a call center or health plan call center preferred
Medicare and / or Medicaid experience is a plus
Willingness to work various shifts, including weekends and holidays
High computer proficiency and ability to navigate multiple applications
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Bilingual Customer Service Spanish • Oxnard, California, United States