SpringHill Suites Ashburn Dulles North - Front Desk Manager OEM

Join Our Team as a Front Desk Manager!

About Us

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you’re a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests!

KEY SKILLS / RESPONSIBILITIES

• Customer Service Orientation : Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay.
• Leadership and Supervisory Skills : Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
• Problem-Solving Ability : Anticipate and address issues proactively to ensure smooth operations and guest satisfaction.
• Communication Skills : Clearly convey information and resolve concerns from co-workers and guests effectively.
• Financial Acumen : Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Newly Renovated SpringHill Suites Ashburn Dulles North hotel in Ashburn, VA is located along Route 7, north of Dulles International Airport near the Leesburg Outlets and local wedding venues, & walking distance to Top Golf, iFly, & One Loudoun. Guests traveling on business to GEICO, George Washington University GWU, Verizon, National Transportation Safety Board NTSB, Telos, Toll Brothers or VISA will appreciate our complimentary hotel-wide WiFi, pre-scheduled Dulles airport shuttle, hot breakfast buffet, and parking. Our modern studio suites are innovatively designed, stylishly furnished, and intentionally planned to give you plenty of room to relax in comfort. Our suites feature plush Marriott bedding, a partition between the living and sleeping areas, a sleeper sofa, a wet bar with pantry, and a work area with a desk and lamp. The SpringHill Suites Ashburn Dulles North is home to both the Lakeview at University Center, the One Loudoun mixed development boasting new restaurants, shops and office space. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions :

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