Senior Manager of Brand

Senior Manager of Brand

Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24 / 7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2019 and have quickly expanded across the East Coast. Small Door now operates in New York City, Boston, Washington DC, Maryland and Virginia with continued expansion plans in 2026.

We are looking for a Senior Manager of Brand to further define the Small Door Brand and bring it to life across the customer journey including advertising, social media, events, influencer programs, and in practice. This is an IC role that blends strategy with hands-on execution idea for someone who thrives on tangibly bringing ideas to life.

What You'll Do

Brand Strategy & Messaging

• Evolve brand positioning, voice, and messaging grounded in customer insights and market research.
• Partner with growth, product, and clinical teams to ensure consistency across the full member journey.

Creative & Content Production

Social Media & Community

Events, PR & Activations

Customer Journey & Experience

Who You Are

What You'll Get

New York Pay Range

$12,500 - $150,000 USD

Small Door is proudly committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.