Carside To-Go Specialist

POSITION SUMMARY : Customer Service orientated position primarily responsible for delivering superior food and beverage service to To-Go order guests according to Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service.

ESSENTIAL DUTIES AND TASKS :

• Take to-go orders via the phone, mobile app or online
• Delivers food and drinks to guest’s car using Applebee’s Carside Service
• Greets guests, answers questions, and makes suggestions regarding food and drink selection per the Carside script.
• Interacts verbally with all guests creating a friendly and upbeat
• Relays orders to service bar and kitchen via point-of-sale computerized register
• Observes guests and responds to additional
• Anticipates guest needs
• Presents guest check to each car and accepts payment; makes correct change and / or completes proper charge card
• Completes all plate presentations per the to-go recipes / plate presentation
• Pass a final quality check on the food for plate presentation, temperature and garnish and notes and special modifications or protein temperatures on the
• Participates in the cleaning, clearing, stocking, organizing and resetting of Carside / To-Go
• Completes other side work as
• May occasionally be scheduled to serve guests in a Host / Hostess or Server
• Assists in general Front of House maintenance functions including :

maintaining restrooms

EQUIPMENT / COMPUTER SKILLS :

SUPERVISORY RESPONSIBILITY : None.

MINIMUM QUALIFICATIONS :

PHYSICAL DEMANDS :

Travel : Less than 5%

WORKING CONDITIONS : Subject to wet floors and loud noises, outdoor conditions, fast-paced.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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