CM Customer Care Specialist IV (US)

Cash Management Customer Care Specialist IV

Work Location : Greenville, South Carolina, United States of America

Hours : 40

Pay Details : $24.00 - $33.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business : Personal & Commercial Banking

Job Description : The Cash Management Customer Care Specialist IV understands the financial needs of customers and provide appropriate solutions / advice / guidance and / or recommendations on a range of complex financial products and services. This role contributes to the growth of the business by developing and deepening new / existing relationships.

Depth & Scope :

• Requires specialized expertise to provide customer / partner support on complex transactions, activities and product feature advice and guidance
• Provides exceptional inbound and / or outbound sales and / or service support to customers / partners on a range of moderate to high complexity financial products and services
• Acts as a sales process / product expert to customers and / or internal partners
• Identifies complex problems and formulates the most appropriate solution and escalates if necessary
• Uses insights into how the team integrates with other teams to coordinate efforts and resources to achieve shared objectives
• Has direct impact on the quality of the duties performed, or services provided, to the sales team and the unit supported
• Implements sales and customer service procedures and approaches to complete work
• Requires tact to exchange ideas and customer information in a concise and logical way; handling of sensitive customer information and resolution of exceptions
• Generally requires specific formal certifications at this level of expertise

Education & Experience :

Customer Accountabilities :

Shareholder Accountabilities :

Employee / Team Accountabilities :

Physical Requirements :

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are