Principal Cloud Support Engineer (OCI)

Principal Cloud Support Engineer (OCI) - Nashville-TN

Job Description : As a member of the OCI Multicloud Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

This team is targeting candidates in the U.S. who can work ONSITE in Nashville-TN (5 days / week). Relocation Assistance provided. (This is not a remote position). Visa sponsorship is not available for this role.

Responsibilities

As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

Minimum Qualifications :

• Bachelor's degree in Computer Science, MIS or relevant work experience.
• 8+ years of experience in Infrastructure or cloud-related field.
• Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing.
• Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI).
• Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service.
• Good written and verbal English communication skills
• Effectively communicate with people on both a technical and non-technical level
• Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided.
• A focus on customer service / satisfaction.
• Must work onsite in Nashville-TN 5 days / week and be part of on-call rotation.

Preferred Qualifications :

US : Hiring Range in USD from $30.87 - $67.88 per hour; from : $64,200 - $141,200 per year. May be eligible for equity. Oracle US offers a comprehensive benefits package which includes medical, dental, and vision insurance, short term disability and long term disability, life insurance and AD&D, supplemental life insurance, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, paid time off, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, employee stock purchase plan, financial planning and group legal, voluntary benefits including auto, homeowner and pet insurance.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.

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