Client service representative

Veterinary Receptionist / Client Service Representative F / T - Work / Life Balance Schedule

No Sundays, No late nights. VCA Centennial Valley Animal Hospital is looking for a Full-Time Veterinary Client Service Representative with a cohesive team. VCA Centennial Valley is an AAHA-accredited, 4-doctor small animal practice in Louisville, Colorado. We practice gentle, kind animal handling. Feline, Canine, Rabbits, Avian, Exotics and Reptiles Patient Base. We are a connected, team orientated group who enjoys working with each other and having fun! (We even have a free snack drawer and coffee for our associates!) Ideal candidates should possess : Positive Attitude and Teamwork Skills Customer Service Skills Phone Skills Multi-tasking Skills Attention to Detail. At VCA Centennial Valley Animal Hospital, we take our mission statement your pet's health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You As the face of our hospital, our Client Service Representatives set the tone for every client experience and help maintain trust and confidence in our care. Your responsibilities include : Greeting clients and their pets with warmth and professionalism Answering phones, scheduling, confirming, and future-booking appointments Calling clients for follow-ups and reaching out to prospective clients Presenting and processing payments and explaining service fees Recommending products, services, and wellness plans Signing up clients for the MyVCA app and online pharmacy Educating clients on general pet care topics (heartworm prevention, flea / tick control, etc.) Maintaining accurate medical records and ensuring the hospital is clean and welcoming Providing care for hospital pets as needed Our CSRs are the first and last impression our clients and patients have and we take great pride in that responsibility! We offer competitive compensation and great benefits.

Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources) Medical / Vision / Dental Paid Vacation Time Sick Time Holiday Pay 401k 401k Matching Scrubs Provided Generous personal pet care discounts Free CE Advancement Opportunities Work / Life Balance Schedule No Sundays, No Late Nights Hourly wages range $17-$19.50 At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.