Credit Counselor

Position Type:

Regular Full Time

What we are looking for:

Excellent communication skills. Spanish a plus. WHAT WE ARE LOOKING FOR:
Bookkeepers are tasked with ensuring resident accounts are current and accurate. They devise and implement strategies that assist in achieving delinquency and collections goals and maximize NOI. They are detailed-oriented, customer service focused, and able to work in a fast-paced environment. WHAT WE EXPECT FROM YOU:

• Oversee the financial credit counseling program to ensure effectiveness and efficiency of all involved processes
• Prepare and process all payments and receivables daily
• Ensure all resident accounts are accurate and current
• Establish and execute an effective collection strategy to achieve monthly delinquency and write-off goals
• Create and submit Failure to Pay Rent suit list accurately and timely
• Provide documentation for legal actions, as needed
• Ensure all bookkeeping processes and reporting are completed in accordance with internal quality control standards
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

• Understanding of basic bookkeeping and accounting principles
• Attention to detail
• Knowledge current applicable laws
• Superb customer service skills
• Strong written and verbal communication skills
• Ability to keep neat and accurate records
• Capacity to understand and follow directions
• Competence with technology including Microsoft Office
• Experience with Yardi software products a plus