Head of Customer Success

1 day ago Be among the first 25 applicants

This range is provided by Reacher. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$110,000.00 / yr - $180,000.00 / yr

About the Role : Head of Customer Success

At Reacher , we're helping e-commerce brands unlock the full potential of TikTok Shop — and we’re growing fast. As we scale, we're looking for a Rockstar Head of Customer Success to build and lead our CS organization.

This is a high-impact leadership role ideal for someone who has successfully scaled Customer Success teams in SaaS and thrives in fast-paced, high-growth environments.

You’ll own the entire post-sale customer journey — from onboarding to renewal to expansion — and play a pivotal role in shaping customer experience, improving retention, and driving long-term revenue growth.

What You’ll Do

• Own Strategy & Execution : Lead the vision, strategy, and execution of Customer Success across the full customer lifecycle.
• Drive Scalable Onboarding : Build and manage onboarding and education programs that accelerate time to value.
• Retention & Expansion : Establish health scores, monitor performance, and identify churn risks to maximize retention and account growth.
• Cross-Functional Partnership : Collaborate with Product and Sales to advocate for customers and increase LTV.
• Data & Tools Optimization : Maximize effectiveness of tools like HubSpot and analytics platforms to drive insights and decision-making.
• Content & Enablement : Lead the knowledge base, documentation, and support content strategy, working closely with Engineering on product releases.
• Information Centralization : Organize and streamline customer and partner insights to improve communication across the GTM org.

You’ll Be Successful If You…

Bonus Points

Why Join Reacher?

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