Catering Coordinator

Catering Coordinator

The Catering Coordinator executes the hotel's sales strategy, as defined by the Director of Sales. The Coordinator will assist the team with the day-to-day functions of the catering and may assist sales and conference services departments to enable managers to maximize selling and servicing time.

Responsibilities include, but are not limited to the following :

• Ensure all guests are treated in an efficient and courteous manner.
• Perform general administrative duties, including :
• answering multi-line telephone, filing, and copying
• composing contracts, proposals, addendums, letters, memos, banquet event orders, diagrams, and other correspondence.
• Processes all paper flow in and out of Sales, Catering, and Conference Services Department.
• Maintains several filing systems of functions, client, as well as pertinent hotel records and information.
• Phone coverage and assist clients as needed.
• Coordinate Group Turnovers with appropriate outlets.
• Email coverage for Sellers as needed.
• Assist with creation and print production of group, catering, and conference services-related collateral when needed.
• Coordinate group client reservation requests and liaise with Reservation Department.
• Oversee guest amenities for arriving VIP's and / or clients
• Compile sales kits and client gifts.
• Handle / forward guest requests, guest inquiries, questions, complaints in a courteous and timely manner.
• Be familiar with hotel services and the ability to convey those services to clients and guests.
• Liaise with Accounting regarding billing, commission, deposits, no-show waives, etc.
• Fill out group history requests.
• Maintain complete knowledge of and comply with all departmental policies / service procedures / standards.
• Carry all assignments through to accurate completion.
• Assist Director of Sales & Marketing with social media & Marketing duties when needed.
• Responsible for data collection and tracking production reports.
• Perform other work-related duties as assigned by Management.
• Assists the Department Managers by checking function room setups, showrooms and communicating with other hotel departments as requested.
• Run marketing and sales reports through the Delphi system as needed, for month-end reporting and budgeting.

The individual must possess the following knowledge, skills, and abilities :

Essential Elements :

Education

High School or equivalent education required. College degree preferred.

Experience :

2+ years previous hotel sales, catering and conference services administrative experience required. Previous hotel conference services administrative experience preferred.

Benefits

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.