LCSW(A) / LCMHC(A) / LMFT(A) Community Support Team Lead

Job Description

Job Description

Salary : 50K to 60K DOE

PURPOSE

Coordinate, access, and provide Community Support services and / or any other services in accordance with

wraparound philosophy and in the least restrictive setting possible to youth and adults who qualify for

community support and / or Developmental Therapies services; act as a liaison between member, family,

providers, and the community; develop, facilitate and implement interventions through the members team of

providers and supports according to an individualized treatment plan; maintain agency records and

documentation; respond to crisis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under general supervision, coordinates the intake and eligibility process; assists the individual using

services in obtaining services, performs functional assessments and social histories; convenes an

Interdisciplinary Team; facilitates the development of the Individual Service Plan; establishes meaningful

goals, coordinates and monitors services in compliance with Administrative Rules, Services Management

Plan; and other applicable policies and procedures, measures progress toward goals. maintains case files,

correspondence, and all other required data; mediates conflicts and advocates for individuals using services.

Knowledge of :

Community Support Team policies and procedures

Clinical diagnosis and treatments

Human services and MH / DD / SAS network

Principles of choice, empowerment, and community integration

Disability related income sources

State Services and Definitions as outlined in MH / DD / SAS

Diagnostic and statistical manual

Basic office practices and procedures including record keeping and filing systems

English language to include grammar, spelling, sentence structure, and vocabulary; and

proofreading skills

General math aptitude

Ability to :

Follow a professional code of ethics including confidentiality, individual rights, and professional and

legal issues in providing services

Maintain confidentiality of protected information Understand and apply policies, rules and regulations

Exercise good judgment in analyzing situations, answering questions, and interpreting policies

Collect data, keep accurate and organized records, and ensure timely preparation of reports

Organize and prioritize multiple tasks

Professionally present and represent MH / DD / SAS services that are courteous and responsive

Respond effectively during crisis situations

Work independently on projects and routine tasks

Follow oral and written instructions

Establish and maintain effective working relationships with individuals using services and their

support network, co-workers, supervisors, agencies and members of the public

Type accurately and use a computer for the purposes of data entry, spreadsheets, word processing,

email and the Internet

Handle moderate to high levels of stress, meet established deadlines and solve problems

appropriate to the position

Communicate effectively both verbally and in writing o Have clarity of speech and hearing, which

permits effective communication

Have sufficient manual dexterity to make handwritten notations and which permits moderate use of a

keyboard

Have sufficient vision, which permits moderate production and review of a wide variety of materials

both in electronic and hardcopy forms

Lift, move, push and pull up to 10 pounds

Sit for extended time periods, bend, and reach

Have sufficient personal mobility to complete fieldwork at various facilities

Work flexible schedule and additional time as needed

SPECIFIC DUTIES

To be performed satisfactorily with or without reasonable accommodation, the following duties are normal for

this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and

assigned.

Performs intake duties and explains agency services to applicants

Processes applications for services by conducting intake interviews, completing social histories,

obtaining necessary assessments and determining eligibility

Determines legal settlement by verifying information, contacting providers, county and family

members

Identifies alternative funding and assists the individual using services in accessing other financial

supports

Provides information regarding available community resources and its natural supports

Convenes Admission Team and coordinates development of Individual Service Plan

Assists individuals, their families, and their guardians in maximizing their abilities for self-direction by

empowering them to achieve the greatest possible degrees of independence

Mediates conflicts between providers, family members, individuals using services, legal

representatives, and / or the agency relative to the needs of the individual, as identified in the

Individual Service Plan

Works with the Interdisciplinary Team to identify needs and establish meaningful goals

Requests funding appropriate to identified needs

Coordinates the implementation and monitoring of the Individual Service Plan

Monitors progress toward goals using required quarterly reports

Initiates discharge planning process to transfer / close cases when services are no longer needed or

desired

Ensures compliance with regulatory requirements for incident reporting

Maintains case files and resource files according to established standards

Coordinates Community Support Team Services to established State Definitions

As a mandatory reporter, maintains approved training on child and dependent adult abuse

Participates in MH / DD / SAS Services, agency, provider and statewide committee meetings

Performs all work duties and activities in accordance with EQCS policies, procedures, and safety

practices

MINIMUM EDUCATION. TRAINING AND EXPERIENCE

A Bachelor's degree with 4 years of experience working in a human service-related field under a QP

in some capacity or 30 semester hours in a human services field (including, but not limited to,

psychology, social work, mental health counseling, marriage and family therapy, nursing, education,

occupational therapy, and recreational therapy) and at least one year of experience in the delivery of

services to the population groups that the person is hired as a case manager / QMHP to serve.

An individual who holds a license, provisional license, certificate, registration or permit issued by the

governing board regulating a human service profession, except a registered nurse who is licensed to

practice in the State of North Carolina by the North Carolina Board of Nursing who also has four

years of full-time accumulated experience in MH / DD / SA with the population served, or a graduate of

a college or university with a Masters degree in a human service field and has one year of full-time,

post-graduate degree accumulated MH / DD / SA experience with the population served, or a

substance abuse professional who has one year of full-time, post-graduate degree accumulated

supervised experience in alcoholism and drug abuse counseling.

CONDITIONS OF EMPLOYMENT

Satisfactory Background Investigation

Valid NC Drivers License and proof of personal vehicle insurance coverage

CPR / First Aid Certification & Bloodborne Pathogens Training

Non-Violent Crisis Intervention Training

Ability to successfully complete service-specific training