Medical Billing Representative (Dallas, TX)

Job Description

Job Description

We are seeking a Medical Billing Customer Service Representative with at least 1 year of medical billing experience, including a solid understanding of EOBs, co-pays, deductibles, and co-insurance. The ideal candidate will be professional, detail-oriented, and an excellent problem-solver, capable of handling patient inquiries with empathy and accuracy. This role requires strong multitasking skills, as you’ll be navigating our EMR system while assisting patients to resolve billing questions and ensure a positive experience. Bilingual is a plus, but not required.

This position is responsible for serving as the primary contact for patients regarding billing-related questions and concerns. Responsibilities include answering inquiries, researching and resolving account issues, providing clear and accurate information, and ensuring a positive customer service experience that supports the overall revenue cycle process.

About Us :

99 Healthcare Management is a Dallas-based physician practice management company. We help healthcare providers focus on their core skills – delivering high-quality care to their patients - by providing oversight and support for all administrative functions. Our service areas include human resources, accounting, marketing and business development, provider credentialing, and revenue cycle management. The practices we manage range in size and specialty and include internal medicine, family medicine, pain management, cardiology, OBGYN, and more.

Learn more about our 99 MGMT Office and our culture by visiting www.99mgmt.com or our Facebook page!

Essential Functions :

• Serve as the primary point of contact for patients and providers regarding billing questions and concerns.
• Respond to a high volume of inbound calls and make outbound calls to collect payments or set up payment plans.
• Research and resolve account issues, discrepancies, and complaints in a timely, professional manner.
• Provide accurate information on statements, copays, outstanding balances, services, and rates.
• Work with patients or insurance representatives to resolve billing inquiries and payment arrangements within established protocols.
• Follow up on delinquent accounts, offering repayment options when appropriate.
• Assist with mailing claims, correspondence, and other billing-related communications.
• Identify and report inconsistencies, changes, or errors with payor activity to the billing supervisor.
• Maintain HIPAA compliance by protecting patient privacy and handling sensitive information appropriately.
• Participate in meetings, training programs, and process improvement initiatives.
• Perform other related duties as assigned to support the billing department.

Skills and Qualifications :

Schedule :

Benefits :