Senior Product Manager - Technical

Senior Product Manager

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Product Manager - Technical Overview

Do you want to fight real crime? Do you want to protect payments from fraud attacks? Do you want to build something bigger than cookie cutter software? The Payment Resiliency team develops new products for Mastercard's Fraud and Security program. We protect personal accounts and card issuers and aim to eradicate credit card fraud. Our goal is to combat criminals who are always trying new ways to steal our security. The Senior Product Manager will play a critical role in creating new product functionality including world-class backend and customer-facing features.

Meets with business leaders and business analysts to discuss and elicit under-the-surface needs and translate them into specific system requirements and subsequent project objectives

You will own the working document and vision for one or more features

You will elicit and decompose business requirements into platform requirements and user stories

Coordinate internal forums to collect and identify feature-level development opportunities

Contribute near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories

Recommend trade-off decisions on platform product features / depth of features / backlog items

Use runtime metrics of our services in market as a feedback loop in to the backlog and balances the priorities against new feature requests

Own and manage product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams

Coordinate with interdependent teams on platform product requirements

Keep close to the design of the user experience

Continuously monitor feature development at the feature level adjusting throughout implementation as needed

Review product demo against acceptance criteria for the feature set

Identify issues that will keep the platform features from delivering on time and / or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issue

About You

Bachelor / Master's Degree in Computer Science or equivalent work experience with exposure to Engineering processes.

The ability to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical slack (application / service architecture), interfaces and associated data flows, dependent applications / services, runtime operations (i.e. trouble management / associated support strategies), and maintenance.

Understands and can explain the business context and the associated customer use cases

Proficient at grooming user stories, setting entrance / exit criteria and prioritizing a platform product backlog

Understands the technologies supporting the platform product and are able to hold your own in debates with other PM-Ts, TPMs, SDEs, and SPMs

Recognize discordant views and take part in constructive dialog to resolve them

Verbal and written communication is clear and concise

Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality

Deep knowledge of software development processes including agile processes

Ability to white-board solutions during discussions, and develop decision trees, flow charts and simple wireframes to prove a concept (Visio, PPT, DOC)

Strong Requirements Assessment, technical documentation, verbal and written communication skills

Result Oriented Professional

Preferably professional experience in financial services, cards, payments or another related field

Able to mentor peers and guide less experienced Team members

Basic to intermediate proficiency with AI tools like Microsoft Co-Pilot

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard's security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include : insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include : 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.