Job Description
Job Description
Description :
Full time : $17.50 / hr plus tips
Benefits : Medical, Dental, Vision, 401K after 1yr of employment, match up to 4%, Training, Continuing education, Competitive salary, Uniforms, Flexible Schedule, Training and development, room for advancement, 2 weeks paid vacation.
Part time : $17.50 / hr plus tips, no benefits available for part time.
Perks and Benefits :
- Direct career growth path to Management positions (Asst. Manager, Manager) and additional options
- Competitive hourly base pay, plus tips
- Medical, dental, and vision insurance benefits (full-time)
- Paid Vacation
- Complimentary service membership
About the Position : The Member Associate is a key position at Scenthound, focused on providing exceptional service to every dog parent and educating them on all things Scenthound.
This position requires :
Sales experience and confidence (membership sales are highly valued!)Customer service experience (retail, food & beverage, etc.)Computer / Technology proficiencyA passion for dogs and dog health & wellness!Reliable transportationWho We Are Looking For :
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Member Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks :
Drive membership sales through dog health and wellness educationDrive key performance indicators through membership sales, outreach sales, and customer serviceAdd-ons, and retail salesDevelop and follow up with ad-generated membership leadsFollow up with potential members and reach out to existing members to schedule appointmentsAnswer phone calls, schedule customer appointments, manage customer profiles and recordsManage cash drawer – responsible for daily cash handlingManage customer expectations; , educated customers, resolve customer concerns, retain membershipsAdhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentablePerform other tasks and duties as assigned by the store ManagerSkills and Abilities :
Confidence in selling services and productsAbility to connect with customers (both canine and human!) and provide outstanding customer serviceAbility to become an expert on products and services to educate dog parents; speak to our values and culture as the basis for our servicesEffective communication with team members and dog parents (in person and on the phone)Independently solve problems using Scenthound values and culture as a guideAttention to detailTime-management; Scheduling appointments efficiently and to operational standardsAccountability; hold oneself and others to Scenthound standards and deliver an exceptional customer service experience.Requirements :