Client Relationship Manager

Job Description

Job Description

Description :

DGA Security is looking for an experienced Client Relationship Manager to join our Account Management team. If you are looking for a company that will offer you the extensive training required to make an impact on our business, please read on.

As a member of our Account Management Team, you will support our existing clients through best-in-class customer service. You will engage with a wide range of high-end / high-risk clients, that include luxury retail, property management, art galleries and hospitality. You will focus on delivering exceptional service, driving client satisfaction, and identify growth opportunities through consultative engagement.

Duties and Responsibilities

60% - Existing Client Sales

• Evaluate customer needs and collaborate with team members and management in order to identify proper solutions based on the portfolio of products and services.
• Collaborate cross-functionally with Sales and Operations teams to deliver tailored solutions and resolve client issues efficiently.
• Monitor account health and lead quarterly business reviews (QBRs) to demonstrate value and drive retention.
• Create follow-up tasks, generate proposals and administer all facets of the account and sales process utilizing Salesforce.com and alternate software for efficiency.
• Identify additional service opportunities, contributing to revenue growth and client success.

30% - Relationship Management

10% - Escalations and Collections

Requirements :

What's In It for You

Benefits and Perks

About Our Company

DGA Security is a high-growth security technology company. Many of the world’s iconic brands trust DGA’s suite of security and monitoring services to protect their businesses, real estate and retail presences across North America. With over fifty years of market dominance, we are a rock-solid company that is lucky enough to leverage today’s evolving technologies to enjoy continued aggressive growth.

From the moment you walk into our beautiful offices, you get the right entrepreneurial vibe with all the excitement and benefits you would expect. However, DGA is serious about fostering a healthy work / life balance and time spent with the team will confirm that. Most importantly you will have the chance to surround yourself with some of the best and brightest people around.

DGA is an Equal Opportunity Employer. Here, we believe that embracing innovation is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated, and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.