Job Description
Job Description
Are you looking for a high-impact, hands-on leadership role that requires a blend of operational excellence, data-driven decision-making, and cross-functional collaboration? Hi-Vac Corporation is hiring for a driven and strategic Manager – Aftermarket Parts & Warranty to lead our growing aftermarket business. You’ll be responsible for managing dealer parts sales, customer service operations, inventory planning, and warranty programs.
What You’ll Do :
- Develop and execute aftermarket parts sales strategies with defined revenue and margin targets
- Lead and mentor a team spanning inside sales, customer service, and warranty operations
- Optimize inventory performance by setting and adjusting min / max stock levels
- Drive pricing and margin improvements through market analysis
- Own the warranty lifecycle—from policy development to claim adjudication and reporting
- Analyze dealer performance and implement strategies to boost sales and support
- Track and improve key KPIs including :
Parts fill rate
On-time deliveryWarranty resolution timeCustomer satisfactionPartner with supply chain, engineering, and quality teams to resolve issues and support continuous improvementDeliver data-driven insights for leadership and strategic planningWhat We’re Looking For :
5+ years of experience in aftermarket parts, sales, or service—preferably in a manufacturing environmentDemonstrated leadership and team management successStrong business acumen with experience owning revenue goals or P&LProficiency in ERP and CRM systems (NetSuite, Salesforce, etc.)Excellent communication, analytical, and cross-functional collaboration skillsWhy Join Us?
You’ll have the opportunity to shape and grow a critical function in a dynamic organization, backed by a passionate team and strong leadership. If you thrive in fast-paced environments and are excited about driving operational success, we’d love to meet you.