Sr. IT Support Engineer (Menlo Park)

Job Title : Senior IT Support Engineer

Client : Global Finance Company

Location : On-site, Menlo Park, CA

Compensation : $120-130K / year plus bonus

Overview :

The Senior IT Support Engineer is an onsite, in-person based in Menlo Park, CA. You will be the primary point of contact for IT support, delivering white glove service to colleagues and executives across our corporate office and secondary locations. Your responsibilities include setting up, managing, and troubleshooting computers and technology equipment, ensuring that email, shared files, and communication platforms are always functional and reliable.

This position involves hands-on support, inventory management, and oversight of device lifecycles. You will collaborate with local IT leadership, remote IT engineers and managed service provider partners to resolve issues and implement technical solutions. The role is ideal for someone who enjoys solving problems, improving processes, and providing exceptional service in a fast-paced, professional environment.

General Responsibilities :

• Be the primary in-person contact for IT support requests and helpdesk communications, delivering prompt and effective solutions.
• Collaborate with team members to resolve end user issues, escalating complex technical challenges to system engineering when needed.
• Troubleshoot and resolve alerts from users, IT staff, or automated monitoring systems, supporting workstations, laptops, tablets, smartphones, copiers, and printers.
• Prioritize and manage helpdesk requests, ensuring timely escalation to system administrators as appropriate.
• Create and maintain documentation for common solutions and recurring issues and deliver user training on IT topics and company policies.
• Keep all end user devices up to date with the latest operating systems, authorized software, and hardware drivers.
• Install and configure hardware and software following established standard operating procedures.
• Research and recommend improvements to hardware and software management processes.
• Partner with IT leadership to define support strategies, evaluate new tools, and enhance service delivery.
• Coordinate with third-party vendors for hardware delivery and maintain accurate vendor contact information.
• Manage and execute employee IT onboarding and offboarding processes, updating procedures as needed.
• Set up, configure, and troubleshoot mobile devices, copiers, and printers for end users.
• Oversee equipment inventory, update device documentation, and manage user licenses and permissions according to guidelines.
• Assist users with video conference setup for meetings.
• Ensure adherence to service level agreements (SLAs) and quality standards for all support activities.
• Participate in special projects that drive IT innovation and operational excellence.

What Were Looking For :

Technical Skills & Experience :

Benefits :