Applied AI Solutions Architect

Join us and help shape the future of AI by redefining document workflows with AI agents.

About the Role

We're seeking an Applied AI Solutions Architect to own the post-sales technical relationship with our enterprise customers. This is not a pre-sales role - you'll work exclusively with existing customers to ensure successful AI implementations, drive expansion, and manage renewals. You'll serve as the strategic technical advisor who ensures contracted solutions deliver production value and business outcomes.

Responsibilities

• Post-Sales Account Management : Own technical relationships with enterprise customers from contract signature through renewal, ensuring successful implementation and adoption
• Implementation Leadership : Drive customer AI projects from kickoff to production deployment, establishing clear roadmaps, milestones, and accountability frameworks
• Strategic Expansion : Identify growth opportunities within existing accounts, collaborating with sales teams on renewals and expansion opportunities
• Executive Engagement : Serve as trusted technical advisor to both technical teams and business stakeholders, translating AI capabilities into measurable business value
• Cross-Functional Coordination : Work with engineering, product, and support teams to resolve implementation challenges and deliver on customer commitments
• Customer Voice : Channel customer feedback and requirements to inform product roadmap and platform improvements
• Process Development : Build scalable methodologies for customer onboarding, adoption tracking, and value realization

Required Qualifications

Preferred Qualifications

Success Metrics

Note : This is a customer success role focused on post-sales relationship management and implementation success, not pre-sales activities.

Location

We offer a hybrid-friendly culture based out of our downtown San Francisco office.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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