CARE Program Supervisor

About Making Opportunity Count

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Position Overview :

The CARE Program Supervisor plays a key leadership role within Community Programs, providing oversight, coaching, and support to a team of CARE Case Managers and a Peer Health Coordinator. This position ensures high-quality, client-centered service delivery by monitoring performance, facilitating professional development, and reinforcing consistent standards of care across the team. In addition to supervising direct service staff, the Supervisor also maintains a small caseload of complex cases and collaborates closely with internal and external partners to strengthen community support networks. This is a dynamic role that requires strong interpersonal, organizational, and leadership skills.

Essential Duties and Responsibilities :

• Provide daily supervision and support to CARE Case Managers and Peer Health Coordinator, including regular check-ins, performance feedback, and case consultations.
• Serve as a resource for complex case management challenges, modeling trauma-informed, client-centered practices.
• Monitor caseloads and service delivery outcomes to ensure quality and compliance with agency standards and funder requirements.
• Facilitate onboarding, training, and continuous professional development for case management staff.
• Review and approve client records for completeness, accuracy, and timeliness.
• Lead regular team meetings to foster collaboration, consistency, and knowledge-sharing.
• Maintain a small caseload of clients with high needs or particularly complex cases.

Collaborate with community partners, funders, and internal teams to enhance service coordination and access to resources.

Required Education and Experience :

Other duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Compensation :

A salary within the range of $30.24 to $40.91 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including :

EEO Statement :

Making Opportunity Count is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.

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