Healthcare Experience Program Manager

Healthcare Experience Program Manager

The Healthcare Experience Program Manager advances a culture of service excellence and continuous improvement across the CU School of Medicine Community Practice Division. This role leads patient, staff, and provider experience initiatives that promote empathy, communication, and patient- and family-centered care. Working closely with leadership, the Program Manager analyzes experience data, coordinates division-wide improvement projects, and serves as the primary contact for escalated patient and staff concerns. The role also partners with the Manager of Education & Compliance to deliver training programs that enhance communication and service recovery skills across clinics. This position is ideal for a dynamic professional who excels in collaboration, data-driven improvement, and fostering positive relationships in healthcare environments. This role is eligible for a hybrid schedule of four days per week on campus and as needed for in-person meetings. Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include but are not limited to : Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more! The University of Colorado Anschutz Medical Campus is a public education, clinical, and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.

The University of Colorado offers an excellent benefits package, including :

• Medical : Multiple plan options
• Dental : Multiple plan options
• Additional Insurance : Disability, Life, Vision
• Retirement 401(a) Plan : Employer contributes 10% of your gross pay
• Paid Time Off : Accruals over the year
• Vacation Days : 22 / year (maximum accrual 352 hours)
• Sick Days : 15 / year (unlimited maximum accrual)
• Holiday Days : 10 / year
• Tuition Benefit : Employees have access to this benefit on all CU campuses
• ECO Pass : Reduced-rate RTD Bus and light rail service

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Application Materials Required : Cover Letter, Resume / CV, List of References

Department : U0001 Anschutz Med Campus or Denver - 21944 - SOM-DEAN DO COMM PRACTICE ADM

Position : Full-time

Posting Contact Name : Chelsea Campbell

Posting Contact Email : chelsea.r.campbell@cuanschutz.edu

Position Number : 00780193

The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.