IT Technician III

Introduction

Join One of the Fastest Growing Counties in the Nation

Loudoun County, located just 35 miles west of Washington, D.C., is renowned for its exceptional quality of life, vibrant economy, and rich historical charm. With a unique blend of cultural, recreational, and educational opportunities, Loudoun offers an ideal environment to live, work, and grow.

Loudoun County government is listed in Forbes magazine's 2025 prestigious ranking of America's Best Large Employers. Loudoun is recognized for its outstanding commitment to fostering environments where employees can thrive based on various factors, which include atmosphere, salary, diversity, working conditions and workplace environment. The County's Department of Information Technology is currently seeking qualified applicants for full time IT Technician III.

Job Summary

Under the guidance of a designated supervisor, the IT Technician III performs the more complex technical support duties. This position assists in leading installations of computer hardware, software, and other devices; leads in identifying and correcting issues using monitoring tools; identifies and diagnoses technical problems; refers calls as necessary to subject matter experts; trains users on systems; and supports throughout the County the recommendation, selection, maintenance, customization, and lifecycle of computers, applications, systems, and hardware.

Key Responsibilities :

Hardware / Software Support :

• Provides technical support for complex or difficult to resolve issues; consults with colleagues to develop solutions to complex technical issues.
• Assists in leading Installation, configuration and upgrades of hardware components such as RAM, hard drives, graphics cards, and network adapters.
• Perform hardware assessments and provide replacements including managing warranty services as needed.
• Maintains computer inventory system from initial entry to relocation to designated surplus.

Software Support :

Remote Support :

Work Environment :

Minimum Qualifications

Requires any combination of education and experience equivalent to an Associate degree and four (4) years of related technical experience preferably in local government setting.

Certifications, Licenses, and Special Requirements :

Job Contingencies and Special Requirements

Employment is contingent upon successful completion of criminal background check.

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