Technical Support Specialist

RESPONSIBILITIES

Kforce is immediately adding a full-time Technical Support Specialist in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Williamsburg, VA.

• Respond to common service, product, technical, and customer-relations questions.
• Monitor & resolve service tickets for printing related incidents and problems.
• Initiate device related trouble tickets into the customer supplied ticketing system.
• Install and setup printers and apply customer configurations.
• Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices.
• Troubleshoot and resolve print server and print queue issues.
• Perform device and fleet usage analysis.
• Perform research related to printing related issues.
• Assist with the evaluation, testing, and creation of configuration templates of new devices.
• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.

REQUIREMENTS

BENEFITS

We offer comprehensive benefits including medical / dental / vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Kforce is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Location : Williamsburg, VA.

J-18808-Ljbffr