Assistant, Student Financial Aid

Assistant, Student Financial Aid

To provide customer service assistance technical support assistance in the administration of student financial aid services including providing financial aid information and guidance to students and prospective students.

Description of Duties and Tasks :

• Provides technical support to students by assisting them with setting up FSAID, submitting FAFSA, accessing Online Services and requesting IRS Tax Return Transcripts.
• Provides financial aid information to students regarding programs, application procedures, availability of funds, procedures for applying, disbursement of funds and scholarship resources.
• Responds to and / or directs student financial aid inquiries in person or via telephone.
• Provides telephone outreach to students in the financial aid process.
• Assists in reviewing student financial aid applications and determining eligibility based on federal and state regulations.
• Assists students with navigating removal of registration holds due to delinquency or loan default, repayment of current term aid / loans or obtaining uncovered balances.
• Applies federal and state regulations to all aspects of financial aid programs and provides information regarding regulations to students and prospective students.
• Provides assistance with the College Work Study Program as required.
• Presents financial aid presentations and workshops which may include Student Success, Loan Entrance Counseling, Work-Study Orientation, FAFSA workshops and Student Money Management presentations.
• Performs general clerical activities and provides support in relation to financial aid services.
• Communicates with students regarding incomplete financial aid files and assists students with submission of missing documentation and forms.

Knowledge :

Skills :

Technology Skills :

Required Work Experience :

Required Education :

Special Requirements :

Preferred Special Requirements :

Physical Requirements :

Safety :

Salary PG : $47,840 $48,558

Highland Campus is a destination campus. The staff member will work 40 hours per week during office hours. Office hours : Monday Thursday, 8 : 00am 7 : 00pm, Friday, 8 : 00am-5 : 00pm and Saturday 10 : 00am 4 : 00pm.

Reports to Campus Supervisor, Regional Director, or Designee

Number of Openings : 1

Job Posting Close Date : November 7, 2025

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.