Solutions Architect

About DataCore Software :

DataCore Software is a profitable, global software company that helps more than 10,000 customers worldwide modernize how they store, protect, and access data. The company delivers the industry's most flexible, intelligent, and powerful software-defined storage (SDS) solutions.

DataCore Software delivers the industry's most flexible, intelligent, and powerful software-defined storage solutions for the core, edge, and cloud. With an impressive product suite, robust intellectual property portfolio, and unrivaled experience in storage virtualization and advanced data services, with a global, diversified team, DataCore is poised to transform the industry with 3 x YoY ARR growth.

At the cornerstone of our evolving business model, the DataCore.Next vision redefines how storage resources are best applied at the core, edge, and cloud to deliver optimal results and the lowest cost.As a winner of the Stevie Award for exceptional customer service for ten consecutive years, DataCore is committed to helping its customers navigate their data journey across any combination of these storage centers in alignment with their evolving business goals.

Corporate headquarters are out of a state-of-the-art facility in sunny Ft. Lauderdale, Florida, with offices in Austin, Munich, London, Paris, Milan, Sofia, Tokyo, and Taipei with a technical center of excellence in Bangalore, India.

Solutions Architect Role :

As a member of the pre-sales team, the Solutions Architect is a dynamic and hardworking technical professional who has experience in successfully selling disruptive IT solutions to enterprise customers. This individual must be able to maintain high levels of performance through direct actions that drive revenue in alignment with DataCore's Go-to-Market strategy. The successful candidate will engage the full sales process, leveraging their technical skills and experience to deliver results.

Duties :

Product presentation and demonstration at customer meetings in the assigned territory

Determine recommended system configuration with regards to prospective customer requirements

Provide technical liaison for prospective customers

Preparation of technical presentation of DataCore products in line with prospective customer requirements

Preparation and production of written responses for customer response RFI (Request For Information) and RFP (Request For Proposal)

Provide feedback to DataCore's Technical Customer Engineering and Software Development teams regarding technical issues and recommended installation configurations regarding prospective customers

Provide feedback to DataCore's Product Marketing and Product Management teams regarding desired product enhancement and features

Provide feedback regarding requirements and / or customization of the DataCore product suite that are dealt with by channel partners

Assist in ensuring competence of channel and / or end user technical resources with respect to installation, configuration, and customization of the DataCore product suite

Regularly update channel partners with latest release information of the DataCore product suite

Assist in the regular assessment of the quality of services performed by channel partners

Ensure timely and successful implementation of the DataCore products suite into both direct and channel customers

Provide feedback to the sales department on any customer problems or requirements

Support of sales with customer meetings

Assist customer support to solve incidents where needed

Prepare and run technical webinars

Host seminars and events with sales team

Proven ability to work on cross-functional teams

Demonstrated success driving business with enterprise customers including the ability to navigate complex organizational structures

Good industry knowledge of SaaS landscape, such as knowledge of SAN / NAS / Object storage systems and infrastructure, is necessary

Strong convincing communication and presentation skills in direct partner and customer contact

Good manners, quick comprehension, independent work and resilience complete your profile.

The job requires willingness to travel and a home office

Education / Experience

Bachelor's degree in a technical field (Computer Science degree or equivalent experience)

5-8 years of related experience selling software and / or storage solutions

In-depth technical knowledge on storage technologies – block, file and object (4+ years)

Basic knowledge of Ethernet networking, is familiar with TCP / IP protocol and models and can understand network infrastructures

In-depth knowledge and practical experience with virtualization technologies and software-defined solution approaches

Work experience or knowledge of storage as a service especially S3 required

In-depth knowledge of all leading operation systems and can install especially Microsoft and Linux systems according to common standards

Proficient with Microsoft Windows Server, Active Directory, and Microsoft Windows Domain networks

Hands-on experience with Linux system administration, especially RHEL / CentOS (4+ years)

Proven experience in utilizing of automation tools such as Ansible, Puppet, Chef or Saltstack

Basic knowledge in the area of container technologies and is familiar with the basic concepts

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and / or move up to 25 pounds.

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