Loaner Car Coordinator

Job Description

Job Description

Loaner Car Coordinator

Phoenix, AZ

Job Summary :

We’re looking for a proactive and customer-focused Loaner Car Coordinator to be the welcoming face of our Service Department. This role is responsible for scheduling and coordinating service loaner vehicles, ensuring a smooth and professional experience for our guests when their vehicles are in for service or repair. If you’re organized, thrive in a fast-paced environment, and take pride in delivering excellent customer service, we’d love to meet you.

Key Responsibilities :

• Greet and assist customers with professionalism and empathy
• Schedule, confirm, amend, and cancel appointments using Xtime
• Handle high-volume phone and email interactions
• Provide vehicle status updates and answer service-related questions
• Set up loaner vehicles or coordinate with collision centers as needed
• Manage the loaner vehicle inventory
• Perform customer callbacks following service visits
• Direct incoming calls to the appropriate department
• Support Service Advisors and Managers with administrative tasks
• Maintain a clean and organized workspace
• Uphold a polished and professional appearance at all times

Qualifications :

If you're passionate about creating a seamless and helpful experience for customers—even when their day didn’t start on a high note—this role is for you.