Spa Operations Manager

Spa Operations Manager

As the Spa Operations Manager, you will oversee the seamless day-to-day operations of the spa, fitness center, and retail boutique. This role ensures that every wellness touchpointfrom a restorative massage to a personalized fitness session or luxury product purchasereflects our commitment to Southern grace and Forbes 5-Star service standards. You will lead and inspire a passionate team, uphold operational excellence, and curate wellness experiences that align with the charm and tranquility of Charleston.

Duties & Responsibilities :

• Oversee all spa treatment services, locker rooms, and relaxation areas to ensure a peaceful, pristine environment.
• Manage the scheduling, training, and performance of therapists, estheticians, and attendants.
• Ensure all services are delivered with precision, discretion, and personalized attention in line with luxury standards.
• Oversee daily operations of the hotel fitness center, ensuring all equipment is clean, safe, and functional.
• Monitor guest usage and identify opportunities for fitness programming, personal training, or wellness partnerships.
• Coordinate preventive maintenance with engineering and manage any repair needs promptly.
• Curate and manage the hotel's luxury retail boutique, ensuring appealing product presentation and guest engagement.
• Monitor inventory levels, conduct ordering and stock rotation, and lead staff training on product knowledge.
• Collaborate with vendors to introduce new products aligned with Charleston's wellness culture and guest preferences.
• Maintain a highly motivated, well-trained, and professional team across spa, fitness, and retail areas.
• Monitor and respond to guest feedback, track KPIs, and uphold Forbes 5-Star standards.
• Support budget planning, revenue goals, and promotional initiatives across all wellness channels.
• Collaborate with other departments to support guest experience enhancements and special wellness offerings.

Required Skills & Experience :

Physical Requirements :

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job :

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.