Product Manager, Gateway-Payments-Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager-Gateway in Merchant Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization. The candidate is a strategic and analytical leader and is passionate about delivering solutions to clients. The candidate should have experience facilitating and influencing product, sales, and technology transformations. The candidate should possess an understanding of how corporations leverage payments and fintech services to manage and grow their business.

Job responsibilities

Develops a product strategy and product vision that delivers value to customers

Develop and articulate a clear product strategy aligned with the company’s overall goals, focusing on the Payment Gateway product suite

Work closely with engineering to define the architecture of a modular, scalable, multi-tenant gateway

Drive feature development : payment routing, risk logic, Payment Service Provider integrations, merchant management portals.

Collaborate with Sales, Ops, Risk / Compliance to ensure the product meets market and client-specific needs.

Coordinate integrations with external PSPs, acquirers, fraud tools, CRMs, KYC / AML providers

Ensure the product complies regulatory requirements.

Serve as product evangelist : explain and defend product decisions, manage pre-sales demos, support onboarding of first clients

Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant domain area

Advanced knowledge of the product development life cycle, design, and data analytics

Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Proven experience building or significantly scaling gateway platforms, not just integrating third-party ones.

Strong technical understanding of payment flow orchestration, transaction lifecycles, and PSP API structures.

Experience designing or working with features like routing logic, failover, transaction scoring, retry logic, multi-MID switching, PSP onboarding, merchant dashboards

Excellent stakeholder management and communication skills - you translate complexity into clarity

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organization

FEDERAL DEPOSIT INSURANCE ACT :

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

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