Social Work Supervisor III

Performs responsible professional and technical work planning, managing, directing, coordinating and supervising the timely and appropriate delivery of Child Welfare Services.

Distinguishing Features of the Class

An employee in this class is responsible for providing management and supervision in the delivery of Child Welfare Services (Child Protective Services Investigations, In Home Services and Family Outreach and / or Intake). Work is performed under the regular supervision of the Social Work Program Administrator I.

Illustrative Examples of Work

• Supervises a team who receive reports, screen, assess, or investigates referrals and provides social work services to protect children from abuse, neglect, or dependency as mandated by Chapter 7B of the North Carolina General Statues and related rules and policy provided by the NCDHHS / DSS.
• Organizes and directs social work activities within state and federal guidelines, standards, and regulations through weekly conferences and case consultation on a daily basis for particularly difficult cases.
• Monitors the work of the team to ensure that reports of abuse, neglect and dependency are received and investigated assigned? in a timely manner in compliance with NC General Statutes.
• Establishes, implements and maintains structure for delivery of mandated services in consultation with SW Program Administrator and / or SW Program Manager.
• Plan, design and monitor the unit work plan to ensure needs are being met and service delivery is effective and efficient.
• Design, implement, assign and monitor work flow to assure equitable work load in accordance with knowledge and expertise of social work staff and to ensure workload is covered at all times and during staff vacancies.
• Interacts with agency units and other agencies in the community to develop awareness of child abuse and neglect in order to develop support systems for clients.
• Oversees the daily activities and work performance of staff.
• Recommends budget items to the SW Program Administrator; recommends and monitors spending of agency funds; ensures proper coding of services provided; approves and monitors overtime.
• Recommends approval of emergency assistance, day and food vouchers for open cases in CPS.
• Reports allegations of fraud to the program integrity worker.
• Reviews staff performance; reads and monitors case records for compliance with procedural and policy guidelines; ensures that case plans, administrative case reviews and juvenile court reviews are held in accordance with law and policy; ensures that the social work staff plans for children and case decisions are in accordance with solid social work practice and within the mission of the agency.
• Reviews all active court cases with the Assistant County Attorney.
• Prepares for and participates in multi-disciplinary team review of open abuse cases.
• Performs a quarterly review of cases open beyond 6 months.
• Recommends applicants for hire to the SW Program Administrator and Agency Director.
• Provides orientation, initial and on-going training to staff through individual and group staffings.
• Conducts performance appraisals and submits to the SW Program Administrator for review.
• Provides counsel to staff regarding unacceptable levels of job performance.
• Provides support to staff.
• Recommends disciplinary action when needed to the SW Program Administrator and / or SW Program Manager and in consultation develops corrective action plans.
• Recommends promotions, merit increases and salary adjustments to the SW Program Administrator.
• Develops job descriptions and instructs in areas of personnel policy.
• Adheres to county and department's policies, rules and regulations.
• This position performs supervision to staff during On-Call for after-hours, weekends and holiday coverage for CPS and disaster related duties and shelter openings
• Performs other duties as assigned.

Recruitment and Selection Guidelines

Knowledge, Skills and Abilities

Physical Requirements

Education and Experience

Licenses and Certifications