Talent.com
Patient Access Lead
Patient Access LeadHOPCo | Healthcare Outcomes Performance Company • Phoenix, AZ, US
Patient Access Lead

Patient Access Lead

HOPCo | Healthcare Outcomes Performance Company • Phoenix, AZ, US
13 hours ago
Job type
  • Part-time
Job description

Patient Access Lead

At HOPCo, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following :

  • Competitive Health & Welfare Benefits
  • Monthly $43 stipend to use toward ancillary benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan after 6 months of service with company match (Part-time employees included)
  • Employee Assistance Program that is available 24 / 7 to provide support
  • Employee Appreciation Days
  • Employee Wellness Events

Qualifications

  • High school diploma / GED required.
  • Bachelor's degree in Health Care, Education, or related field preferred.
  • A minimum of three years of experience in the healthcare field is required.
  • Previous call center or trainer / educator experience is preferred.
  • Experience with Electronic Health Record systems or other software implementation training programs.
  • Medical terminology, ICD, and CPT
  • Essential Functions

    Team Leader Responsibilities

  • Responsibilities may include opening / closing duties for the department while providing leadership direction.
  • Receives questions or calls from scheduling agents and provides timely support for the agents and patients.
  • Motivate and encourage agents through positive communication and immediate feedback.
  • Monitor phone queues on a regular basis to ensure that the workloads are distributed evenly and to coach agents to improve performance.
  • Assist the supervisor to ensure the department goals are being met specific to occupancy percentages, call wait times, abandonment rates, etc.
  • Assist supervisors in researching, special assignments and resolving scheduling discrepancies in a timely manner.
  • Attends department meetings as assigned. (Saturday meetings may be required)
  • Other duties as assigned by Senior Management.
  • Medical Office Scheduler Responsibilities

  • Utilizes templates, scheduling assistants, and referral systems to schedule patient appointments.
  • Obtain patient demographic information; update and confirms necessary information to allow processing of claims to insurance plans.
  • Utilizes appropriate systems to page providers that are on call.
  • Successfully processes referrals through the referral system, contacts patients to schedule appointments, and imports referrals / documents to patient's chart.
  • Answer and resolve all incoming calls and requests in a timely, accurate manner. Communicate with the leadership about potential patient concerns.
  • The Patient Access Lead supports call center representatives to ensure optimum performance and patient care. Assists the Supervisor with process review, creating and maintaining materials to assist with scheduling, paging, and referral systems. Aids the scheduling team by being available on the Help Line to answer escalated questions and calls. The Lead Patient Access Lead may assume some supervisory responsibilities in the Supervisor's absence.

    Healthcare Outcomes Performance Company is a vertically integrated musculoskeletal outcomes management company. HOPCo manages physician practices, hospital service lines, population health and value-based care programs, and musculoskeletal delivery networks.

    Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    Create a job alert for this search

    Patient • Phoenix, AZ, US

    Related jobs
    Missouri Licensed Patient Access Rep

    Missouri Licensed Patient Access Rep

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Patient Access Rep II.Key Responsibilities Facilitate hospital registration and scheduling, ensuring accurate patient identification and insurance verification Comply ...Show more
    Last updated: 30+ days ago • Promoted
    Patient Access Supervisor

    Patient Access Supervisor

    Tenet Healthcare • Phoenix, AZ, US
    Full-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the content beautiful and high signal to noise ratio.Show more
    Last updated: 30+ days ago • Promoted
    Patient Access Representative

    Patient Access Representative

    Optum • Phoenix, AZ, US
    Full-time +1
    SIGN ON BONUS FOR EXTERNAL APPLICANTS.Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will dire...Show more
    Last updated: 30+ days ago • Promoted
    Patient Access Specialist

    Patient Access Specialist

    US Tech Solutions • Phoenix, AZ, US
    Full-time
    Shifts Available : M-F 6 : 30am-3pm (7 : 30am-4pm outside of daylight savings) M-F 8 : 30am-5pm (9 : 30-5pm outside of daylight savings). Job Description : Data Entry Need customer service for overflow help w...Show more
    Last updated: 30+ days ago • Promoted
    Emergency Department Patient Access Lead

    Emergency Department Patient Access Lead

    UnitedHealth Group • Chandler, AZ, US
    Full-time +1
    SIGN ON BONUS FOR EXTERNAL APPLICANTS.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will direc...Show more
    Last updated: 22 days ago • Promoted
    Senior Patient Access Representative

    Senior Patient Access Representative

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Senior Patient Access Services Representative who performs various registration, insurance verification, scheduling, and billing duties to support patient access to medic...Show more
    Last updated: 30+ days ago • Promoted
    Per Diem Patient Access Representative

    Per Diem Patient Access Representative

    UnitedHealth Group • Phoenix, AZ, US
    Full-time +1
    Patient Registration Specialist.SIGN ON BONUS FOR EXTERNAL APPLICANTS.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work...Show more
    Last updated: 30+ days ago • Promoted
    Patient Access Representative

    Patient Access Representative

    Women's Care • Gilbert, AZ, US
    Full-time
    Women's Care, founded in 1998, is a leading women's healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond.W...Show more
    Last updated: 30+ days ago • Promoted
    Patient Access Representative - Phoenix, AZ - 2296293

    Patient Access Representative - Phoenix, AZ - 2296293

    UnitedHealth Group • Phoenix, AZ, US
    Full-time +1
    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect...Show more
    Last updated: 30+ days ago • Promoted
    Patient Access Specialist

    Patient Access Specialist

    US Tech Solutions, Inc. • Phoenix, AZ, US
    Temporary
    Duration : 03 months contract to hire.The purpose of the Patient Access Specialist is to meet or exceed the Patient’s expectations by assessing our customer’s needs, assigning priorities, and triagi...Show more
    Last updated: 21 days ago • Promoted
    Patient Access Specialist (Phoenix)

    Patient Access Specialist (Phoenix)

    US Tech Solutions • Phoenix, AZ, United States
    Temporary
    Duration : 3 months contract (Temp to hire role).Need customer service for overflow help with other teams.Accuracy creating accounts and cases. Updating information in accounts from Med Billers and....Show more
    Last updated: 16 days ago • Promoted
    Patient Access Manager

    Patient Access Manager

    VirtualVocations • Scottsdale, Arizona, United States
    Full-time
    A company is looking for a Manager, Patient Access to lead and grow their Patient Care Representatives.Key Responsibilities Lead, coach, and develop a high-performing Patient Access team to deliv...Show more
    Last updated: 17 hours ago • Promoted • New!
    Supervisor, Patient Access

    Supervisor, Patient Access

    HOPCo | Healthcare Outcomes Performance Company • Phoenix, AZ, US
    Full-time
    Requisition Number : SUPER011198.Monitor phone queue to help evaluate data regarding inbounds calls, call waiting times, abandonment rate, etc. Identify any issues and escalate to Senior Management.M...Show more
    Last updated: 13 hours ago • Promoted • New!
    Patient Access Representative

    Patient Access Representative

    UnitedHealth Group • Glendale, AZ, US
    Full-time +1
    SIGN ON BONUS FOR EXTERNAL APPLICANTS.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will direc...Show more
    Last updated: 12 days ago • Promoted
    Patient Access Specialist

    Patient Access Specialist

    Shyft6 • Phoenix, AZ, us
    Full-time
    Quick Apply
    Provide accurate data entry and overflow customer service support for other teams.Responsibilities include creating accounts and cases, and updating account information received from medical biller...Show more
    Last updated: 5 hours ago • New!
    Patient Access Representative

    Patient Access Representative

    VirtualVocations • Phoenix, Arizona, United States
    Full-time
    A company is looking for a Patient Access Representative (Home Based).Key Responsibilities Provide exceptional customer service and greet patients while verifying their demographics Coordinate a...Show more
    Last updated: 30+ days ago • Promoted
    Patient Access Associate

    Patient Access Associate

    VirtualVocations • Tempe, Arizona, United States
    Full-time
    A company is looking for a Patient Access Associate, Nights.Key Responsibilities Serve as a Call Center agent for Patient Access Registration activities Ensure patient accounts are complete with...Show more
    Last updated: 30+ days ago • Promoted
    Patient Access Lead

    Patient Access Lead

    UnitedHealth Group • Phoenix, AZ, US
    Full-time
    The Patient Access Lead functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the prac...Show more
    Last updated: 30+ days ago • Promoted