Human Services Program Manager

Salary : $70,563.00 - $77,104.00 Annually

Location : Towson, MD

Job Type : MERIT

Job Number : 04.499 09-25

Department : HHS / FAMILY INVESTMENT DIVISION

Opening Date : 09 / 15 / 2025

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

Pay Schedule XII, Grade 1M

A vacancy exists in the Department of Health and Human Services, Family Investment Division.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested transfer and promotional candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note : Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

Failure to submit proof of Licenses, Certifications and Education may result in your application not being considered.

Examples of Duties

Under direction, develops, administers, and supervises a major or diverse program providing human services and coordinates the program with other agencies and programs.

• The Human Services Program Manager plays a crucial role in overseeing and directing human service programs of varying complexities. This involves coordinating and administering these programs, ensuring efficient and effective service delivery. A key aspect of the role includes planning, organizing, and supervising the work of subordinate personnel and service providers. The Program Manager is responsible for developing, reviewing, and assisting in the creation of departmental policies and programs. They also make recommendations regarding new or revised legislation that could impact the department or its programs.
• The Human Service Program Manager promotes the work of the department and its programs by engaging with interested groups and individuals and represents the department in a liaison capacity with officials from other agencies. They implement rules, regulations, standards, and controls to govern program operations and supervise the preparation and monitoring of program budgets. This role also involves assigning cases, scheduling staff, and holding conferences to review cases and address any problems. The Program Manager develops written guidelines and procedures for service delivery, assists with personnel interviews and selection, and evaluates employee performance and program functions.
• Training subordinate employees and service providers is another important responsibility, along with coordinating program activities with other County, State, and community resources. The Program Manager is tasked with resolving client complaints and handling difficult or complex cases, and may participate in individual, group, or family counseling as needed. They develop and maintain management information systems, prepare grant proposals and other reports, and conduct both short- and long-range planning for programs. Evaluating overall program effectiveness and recommending modifications, as well as overseeing facilities management when applicable, are also part of their duties.

(NOTE : The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Qualifications

Required Qualifications

Graduation from an accredited college or university with a bachelor's degree in a social or behavioral science

plus

four years' experience providing human services, such as intake / referral, counseling or educating, which includes one year in a supervisory capacity .

(Related education beyond a bachelor's degree may be substituted on a year-for-year basis up to a maximum of two years for the required non-supervisory experience.

Additional experience in providing human services may be substituted on a year-for-year basis up to a maximum of two years for the required education. Experience in the supervision and management of a human services program may be substituted on a year-for-year basis up to a maximum of four years for the required education.)

Knowledge, Skills, and Abilities

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education may result in your application not being considered.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. ()

Mail or deliver documents to :

ATTN : Human Services Program Manager

Office of Human Resources

Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

Some positions may require satisfactory completion of County sponsored CPR and First Aid training. These positions must maintain certification throughout employment.

Physical and Environmental Conditions

These positions are essentially sedentary with some walking, standing, or other restricted physical activities. Some positions may require traveling between work sites.

Medical Examination and Employment Background Investigation

Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.

Employment Benefits for Full-Time, Merit or Classified Employees

Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer

Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace

All Baltimore County offices are smoke free.

Drug free workplace

Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Salary

Annual Salary review - Step increases may be granted on anniversary date based on satisfactory job performance

General Increases - Cost of living increases and adjustments may be granted as legislated.

Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.

Employee Assistance Program

Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include :

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts

Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and / or dependent care costs.

Life Insurance

Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional / Employee paid Life Insurance plan with coverage up to $100,000.

Retirement

Employees are required to participate in the Baltimore County Employees' Retirement System (ERS), with very limited exceptions.

Paid Leave

Paid benefits listed below vary depending upon the Classification.

Sick Leave

Vacation Leave

Personal Leave

Holidays

Bereavement Leave

Jury Leave

Military Leave

Baltimore County Employees Federal Credit Union

Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit

Payroll through direct deposit to the financial institution selected by employee is required.

Educational Assistance

70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.

Deferred Compensation

Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.

Disclaimer

This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.

01

The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History / Experience section of this application. Questions with text answers require you to include the name of the employer / organization and dates of the specific experience.

02

Failure to complete all fields of the "Work Experience / History" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time.

03

Are you currently a merit (full-time), non-merit (part-time), or temporary employee of the Baltimore County General Government?Employees of Baltimore County Public Schools, Baltimore County Public Library, Baltimore County's court systems or Baltimore County Community College and employees of temporary services used by the County are not considered employees of the Baltimore County General Government.

04

Select the option that best describes your level of education and experience.

05

Provide specific example(s) of the experience you cited in the previous question. Include the types of programs with which you have experience, the maximum number of personnel you supervised, and the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History / Experience section of this application. If you do not have any of the combinations of education and experience as listed above, respond by entering "N / A" in the space below.

06

Do you have experience supervising administrative and clerical support staff? Note : If you check "yes" to this question, it means that you have experience administering disciplinary actions and conducting performance evaluations. Your supervisory experience must be on a consistent basis. Filling in for a manager when they are absent or as needed does not constitute as full supervision of staff.

07

How many years' experience do you have working in a supervisory capacity in the field? Provide your job title, the name of the Baltimore County agency or other employer for whom you do or did this work, and the beginning and ending dates of your experience, using a month / year format. This work experience must appear on your application.

08

Do you have experience developing and supporting programs aimed at increasing self-sufficiency among vulnerable populations?

09

Provide specific example(s) of the experience you cited in the previous question. Include the employer(s) and dates(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History / Experience section of this application. If you chose "No" in the previous question, respond by entering N / A to this question.

10

Do you have experience developing plans and / or policies for workforce development?

11

Provide specific example(s) of the experience you cited in the previous question. Include the employer(s) and dates(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History / Experience section of this application. If you chose "No" in the previous question, respond by entering N / A to this question.

12

Applicants selected for an appointment to a position in Baltimore County must successfully complete an employment background investigation and a medical examination. Are you willing to accept these conditions of employment?

13

Some positions may require satisfactory completion of County-sponsored CPR and First Aid training. Certification must be maintained throughout employment. Are you willing and able to accept this condition of employment?

14

These positions are essentially sedentary with some walking, standing, or other restricted physical activities. Some positions require traveling between work sites. Are you willing and able to accept these conditions of employment?

15

Are you willing to work in a position that requires travel between work sites using your personal transportation? A mileage allowance, set by Baltimore County Policy, shall be paid to County employees who use their privately-owned vehicles for official County travel necessary to carry out the required or authorized duties of their positions.

16

I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. My failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and / or may result in my not being further considered for this employment opportunity. To update this information visit www.governmentjobs.com, log into your account, and edit your profile.

Required Question