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Associated Asset Management (AAM) is hiring: Onsite Community Manager in Phoenix
Associated Asset Management (AAM) is hiring: Onsite Community Manager in PhoenixMediabistro • Phoenix, AZ, United States
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Associated Asset Management (AAM) is hiring : Onsite Community Manager in Phoenix

Associated Asset Management (AAM) is hiring : Onsite Community Manager in Phoenix

Mediabistro • Phoenix, AZ, United States
4 days ago
Job type
  • Full-time
Job description

Join to apply for the Onsite Community Manager role at Associated Asset Management (AAM) .

Primary responsibility for providing community management and effective customer service to designated communities / homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and contract administration.

Position Overview

Manage the business of the association to maintain property values, foster positive owner / resident relations, and quality of life for all association members. Build strong working relationships with board members, committees and owners.

Position Responsibilities

  • In conjunction with the Board of Directors, manage the business of the association.
  • Utilize exceptional leadership and interpersonal skills to develop strong working relationships with community board members, committee members and owners.
  • Recommend and implement procedures that ensure compliance with federal, state and local laws regarding community association management.
  • Perform community tours, track non‑compliance issues and send appropriate notices following established fine and collection policies.
  • Oversee architectural control process ensuring compliance with design guidelines and policies for design review, and communicate with owners regarding compliance matters.
  • Plan, organize and assist the Board in conducting Board and annual membership meetings, prepare board packages and provide required notification of meetings.
  • Review monthly financials and submit A / P to the management company.
  • Establish, draft, execute and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A / P, delinquent accounts, approve and code all vendor invoices.
  • Secure competitive contract bids, present comparative bid reviews, supervise and ensure compliance of all executed contract terms and conditions and oversee community and contractor liability insurance requirements.
  • Interview, hire and train employees as needed; coach staff regarding performance and expectations; terminate employment when required.
  • Provide general supervision of all on‑site association staff, chair staff meetings, communicate and coordinate management activities.
  • Review incident reports, respond and implement timely solutions accordingly.
  • Perform other related duties as directed.

Knowledge, Skills & Abilities

  • Excellent interpersonal skills : outgoing, communicative, socially oriented, poised, articulate, persuasive public speaker.
  • Time management : ability to handle multiple tasks simultaneously, establish priorities and meet deadlines.
  • High attention to detail.
  • Facilities management skills and experience.
  • Experience working with HOAs or other entities involving knowledge and enforcement of governing documents.
  • Ability to function efficiently in a high volume, fast‑paced environment.
  • Proficient utilization of Microsoft Office, internet, e‑mail systems and company database systems.
  • Ability to interact and work positively and effectively with staff and residents at all levels.
  • Ability to work collaboratively and cooperatively within the department as well as with other departments.
  • Minimum Requirements

  • High school diploma or GED and at least two (2) years of full‑time, paid, professional experience in a Community Manager role.
  • Proven customer service experience with a strong emphasis on problem‑solving, seeking harmony and defusing conflict.
  • Experience working with HOAs or other entities involving knowledge and enforcement of governing documents.
  • Contract administration experience.
  • Vendor management experience.
  • Meeting facilitation with boards of directors and / or business partners.
  • In‑depth knowledge of budgets, financial administration and general accounting (collections, past‑due accounts, invoices, etc.), preferably in the HOA industry.
  • Human resources and personnel management experience.
  • Valid driver’s license.
  • Preferred Qualifications

  • Three (3) years of experience working as an On‑site General Manager / Community Manager within a large Master‑Planned Association.
  • Physical Demands & Work Environment

  • Sitting at a workstation utilizing a computer and other office equipment in an office setting.
  • Walking, moving, and / or driving throughout the community as needed for inspection of common areas per management contract and other HOA related matters.
  • Capable of working evenings and weekends as necessary.
  • Sitting and standing for moderate periods of time.
  • #J-18808-Ljbffr

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    Asset Management • Phoenix, AZ, United States

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