SMART - Sales Manager

Sales Manager

SMART is seeking a Sales Manager at SMART Cremations in Spokane, WA. Our sales teams take on the role of trusted advisors to families, with the main goal of celebrating life. We lead from the front, with unique and personalized options for families to honor their loved ones, all while delivering dedicated and compassionate service. We are people's people : we listen, and fulfill what is important to our families. We prioritize financially stable roles, ensuring individual efforts are rewarded and recognized. We see your full potential within a supportive culture, fostering employee growth and development.

You'll love it because you will

Represent Smart Cremation as a steward of our core values, building trust with our families and keeping our promise to be there where they need us most

Ensure the company's cremation presentations are taught, practiced, and used by all sales personnel

Identify, implement, and continuously improve the internal business processes that impact customer satisfaction, employee morale, and financial performance

Develop and maintain a positive working environment so that employees and advisors are motivated to strive for excellence in all areas of customer service, compliance, sales, and sound business practices

Demonstrate appropriate presentation, telephone etiquette, and closing and referral-gathering techniques necessary to achieve the above-quota performance

Develop marketing plans to ensure effective community awareness and supplemental lead development

Review and evaluate sales staff efforts and sales production on a weekly basis. Provide daily direction to help your team feel supported and motivated

Maintain a thorough record of leads, referrals, conversion, and closing ratios through proper daily use of our CRM

Ensure that FTC and state law requirements as pertain to pre-need cremation sales are understood and adhered to by all sales staff

High regard for accountability and professional transparency

Potential earnings of $200,000 annually

Qualifications

5+ years of experience in a sales leadership role

Strong sales training and management experience

Creative thinking and problem-solving skills

Professional communication and effective leadership skills

Public speaking and seminar presentation experience

Able to create self-generated leads and events

Direct sales prowess with same-day closing skills

Leadership skills with the ability to train by example - in real-time - in the sales field

The ability to take full responsibility for team performance

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.