Managed Print Service Manager
Revolution TechnologiesFort Knox, KY, US8 hours ago
Job type
- Full-time
Job descriptionManage and execute services defined in the customer’s Statement of Work (SOW), including hardware, consumables, device changes, asset tracking, inventory, and reporting. Act as the primary liaison between the customer’s end users, IT / support teams, subcontractors, and operations resources. Monitor service delivery performance against SLAs and KPIs, escalating issues and driving continuous improvement. Develop and maintain operational documentation, such as procedures, escalation processes, and asset management guidelines. Participate in regular customer and stakeholder meetings to review performance and action items. Support or lead deployments, installations, and pilot activities for managed print or technology solutions. Identify cost-saving opportunities, streamline operations, and enhance customer experience. Ensure compliance with customer and company policies, managing issue resolution as needed. Associate degree or higher in Business, IT, Engineering, or related field—or equivalent work experience. 4–6 years of relevant operations or managed services experience supporting enterprise customers. Strong customer focus with excellent communication and relationship-building skills. Analytical mindset with experience in reporting, metrics, and process improvement. Technical understanding of drivers, print servers, networking, or firmware / security updates preferred. Familiarity with ITSM / ITIL frameworks is a plus.
Job Description
- W-2 Only
- No C2C
JOB SUMMARY :
We are seeking a Site Operations Manager - Printers to oversee day-to-day operations and ensure outstanding customer satisfaction for managed print and technology services. This position is ideal for a hands-on professional with strong communication skills, technical awareness, and a passion for improving service delivery performance.
Key Responsibilities :
Qualifications :
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Print Manager • Fort Knox, KY, US
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