Supv Business Ops Analytics

Supervisor Of Business Operations Analytics

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.

The Supervisor Of Business Operations Analytics plays a pivotal role in managing production operations, addressing incidents, and managing product leads. This position guarantees the product meets client expectations and regulatory requirements in collaboration with client management and incident management teams. This position is for our EDPlan product. Primary responsibilities include :

• Application & Change Management
• Incident Management
• Resource Management

Required skills include exceptional analytical and problem-solving skills, especially in incident and application management, understanding of SDLC and software development methodologies, excellent communication and stakeholder engagement, demonstrated initiative and solution-seeking attitude, and the ability to work independently and in diverse, multi-tasking teams.

Qualifications include a bachelors degree or similar experience and at least 3 years of experience in business operations, analytics, or production support.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a range of compensation for this role : $80,100-$94,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.