E-911 Operator I

Job Summary

This position operates a two-way radio and other communications equipment in the receiving and transmitting of public safety calls and dispatches appropriate public safety entity. Related clerical and record-keeping tasks are involved as well.

Essential Functions

Essential Functions: These are intended only as Illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Receives emergency calls for service by E-911 system, telephone, or radio for Fire Department, E.M.S., Law enforcement, and other entities as required.

Determines by inquiry the exact location of the place or point of emergency and dispatches the proper personnel.

Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations.

Maintains communications records and files. Provide routine assistance and information to the general public where possible and appropriate.

Determines appropriate response level and number of emergency responders to any 911 emergency call.

Determines the level and number of emergency responders to any 911 emergency call. Coordinates and provides resources to multiple agencies.

Additional Duties:

Employees in this classification may be expected to perform any related duties as required by proper authority.

Knowledge, Skills, and Abilities

Knowledge of federal and state regulations governing transmission by radio.

Knowledge, Skills, and Abilities (Continued)

Knowledge of the proper methods of operating a communication system. Knowledge of geography and the road system throughout the county.

Skill in detecting the scope and magnitude of an emergency.

Ability to speak clearly and concisely and have strong customer service skills. Ability to maintain accurate records.

Ability to deal with the public under stressful conditions.

Ability to act calmly and accurately in emergency situations.

Ability to establish and maintain effective working relationships with co-workers, Internal and external customers, law enforcement, and the general public.

Must be skilled or become skilled in multiple-task situations within the training period.

Skill at defusing hysterical callers, gathering needed Information, and preventing events from escalating by using the appropriate words and phrases to benefit the call-taking process.

Strong keyboard and Windows environment skills.

Handle confidential and privileged information effectively and responsibly.

Must quickly identify language barrier or hearing impaired calls and immediately connect to a language line, teletype, or other translation means.

Work in a confined, stressful, and acclimated area with various other operators and support as well as participate as a team player.

Be skilled in using Emergency Medical Dispatch and able to calmly give life-saving instructions via telephone.

Map reading skills are essential for processing 911 wireless calls.

Working Conditions

Typically performed in an office, In a confined and stressful environment, 12-hour shifts. • Must complete a successful 12-month working test period.

Minimum Qualifications

High school diploma or equivalent.

One year of related experience is preferred.

GCIC certified, EMO certified, or have the ability to obtain it within the initial training period.

Equivalent combination of education and experience.