Service Manager

Service Manager

The purpose of your role as a Service Manager

As a service manager you will oversee a team of technicians and dispatchers who provide emergency service, preventative maintenance programs, retrofits, and upgrades for commercial and industrial customers. Responsible for redeeming operating unit gross profit objectives through leadership and management of staff while meeting contractual commitments to customers in a timely, high quality manner.

Cost Control / Maximizing Profit :

• Instruct, direct, and monitor staff in providing materials, directions, tools, and logistical support to the field in order to maximize output per labor hour. Motivate staff and maintain high employee morale. Instruct and direct appropriate personnel to properly staff jobs to control labor costs
• Instruct and direct staff to ensure cost effective and efficient use of equipment, tools, and materials while ensuring efficient field operations.
• Instruct, direct, and monitor staff in applying principles of cost / benefit to gain maximum utilization of company resources. Responsible for maintaining budget goals.
• Instruct and direct staff to close all completed jobs and expedite billing. Regularly monitor billings and take action to assure maximum cash flow.
• Ability to redeem planned gross profit through leadership and management of staff.

Document Review and Control :

Customer Focus :

Employee Relations and Development :